Innovation Management in Knowledge Intensive Business Services in China

1. The Concepts and Characteristics of Knowledge Intensive Business Services.- Concept of Knowledge Intensive Business Services.- Typology of Knowledge Intensive Business Services.- Characteristic of Knowledge Intensive Business Service.- 2. Innovative Characteristics of Knowledge Intensive Business Services.- Theory of Service Innovation.- The Characteristic of Service Innovation.- Model of Service Innovation.- Method.- Sample.- Measures.- Analysis and Results.- Descriptive Statistics.- Statistical Analysis.- Discussion.- 3. New Service Development Performance.- Introduction.- A Literature Review on NSD Performance Dimension.- Conceptual Framework of NSD Performance.- Financial Performance.- Customer Performance.- Internal Process Performance.- Learning and Growth Performance.- Research Method.- Level of NSD Performance Measure.- Research Subject.- Item and Scale Construction.- Analyses.- Conclusion.- 4. Identifying Determinants of Top Performing New Service Development Activities.- Introduction.- Research Conceptualization.- Macro Level Dimensions.- Meso Level Dimensions.- Micro Level Variable.- Research Methods.- Pretests and Measures.- Sample and Procedure.- Performance Measure.- Identification of the Predictive Factors for Top Performing NSD Activities.- Finds.- Discussion.- Conclusion.- 5. Knowledge Intensive Service Activities in Chinese Software Industry.- The Innovative Source of Manufacturing Informationization.- Classification of Manufacturing Informationization Technologies.- The Relationship of Different Manufacturing Informationization Technologies.- The Characteristics of Manufacturing Informationization.- Conclusion.- Performance of software Industry in China.- The indictors Measuring the Inputs and Outputs of Software Industry.- The Theory of DEA.- Data Processing Method and Result.- Conclusion.- Reference.