Interaction Design

What's Inside? xvii 1 What is Interaction Design? 1 1.1 Introduction 1 1.2 Good and Poor Design 2 1.3 What is Interaction Design? 9 1.4 The User Experience 13 1.5 Understanding Users 15 1.6 Accessibility and Inclusiveness 17 1.7 Usability and User Experience Goals 19 Interview with Harry Brignull 34 2 The Process of Interaction Design 37 2.1 Introduction 37 2.2 What is Involved in Interaction Design? 38 2.3 Some Practical Issues 55 3 Conceptualizing Interaction 69 3.1 Introduction 69 3.2 Conceptualizing Interaction 71 3.3 Conceptual Models 74 3.4 Interface Metaphors 78 3.5 Interaction Types 81 3.6 Paradigms, Visions, Theories, Models, and Frameworks 88 Interview with Albrecht Schmidt 97 4 Cognitive Aspects 101 4.1 Introduction 101 4.2 What is Cognition? 102 4.3 Cognitive Frameworks 123 5 Social Interaction 135 5.1 Introduction 135 5.2 Being Social 136 5.3 Face-to-Face Conversations 139 5.4 Remote Conversations 143 5.5 Co-presence 150 5.6 Social Engagement 158 6 Emotional Interaction 165 6.1 Introduction 165 6.2 Emotions and the User Experience 166 6.3 Expressive Interfaces and Emotional Design 172 6.4 Annoying Interfaces 174 6.5 Affective Computing and Emotional AI 179 6.6 Persuasive Technologies and Behavioral Change 182 6.7 Anthropomorphism 187 7 Interfaces 193 7.1 Introduction 193 7.2 Interface Types 194 7.3 Natural User Interfaces and Beyond 252 7.4 Which Interface? 253 Interview with Leah Buechley 257 8 Data Gathering 259 8.1 Introduction 259 8.2 Five Key Issues 260 8.3 Data Recording 266 8.4 Interviews 268 8.5 Questionnaires 278 8.6 Observation 287 8.7 Choosing and Combining Techniques 300 9 Data Analysis, Interpretation, and Presentation 307 9.1 Introduction 307 9.2 Quantitative and Qualitative 308 9.3 Basic Quantitative Analysis 311 9.4 Basic Qualitative Analysis 320 9.5 Which Kind of Analytic Framework to Use? 329 9.6 Tools to Support Data Analysis 341 9.7 Interpreting and Presenting the Findings 342 10 Data at Scale 349 10.1 Introduction 349 10.2

Helen Sharp is Professor of Software Engineering and Associate Dean at the Open University. Jennifer Preece is a Professor and Dean Emerita in the College of Information Studies - Maryland's iSchool - at the University of Maryland in the USA. Yvonne Rogers is the Director of the Interaction Center at University College London as well as a Professor of Interaction Design.