Introduction to Management in the Hospitality Industry
(Sprache: Englisch)
Students seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism...
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Klappentext zu „Introduction to Management in the Hospitality Industry “
Students seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands.Introduction to Management in the Hospitality Industry, Ninth Edition, gives students the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field.Upon successful completion of this text, readers will have a strong grasp of the many facets of the hospitality industry. Moreover, they'll understand the issues and challenges facing managers in the industry and the many possible career paths that await them.
This revised edition of the landmark introductory volume to the hospitality industry covers all aspects of the business, from individual roles to the role of management and is perfect introductory reading for those interested in a hospitality management career.
Inhaltsverzeichnis zu „Introduction to Management in the Hospitality Industry “
Preface.PART ONE: PERSPECTIVES ON CAREERS IN HOSPITALITY.
Chapter 1: The Hospitality Industry and You.
Chapter 2: Forces Affecting Growth and Change in the Hospitality Industry.
PART TWO: FOOD SERVICE.
Chapter 3: The Restaurant Business.
Chapter 4: Restaurant Operations.
Chapter 5: Restaurant Industry Organization: Chain, Independent, or Franchise?
Chapter 6: Competitive Forces in Food Service.
Chapter 7: Issues Facing Food Service.
Chapter 8: On-Site Food Service.
PART THREE: LODGING.
Chapter 9: Lodging: Meeting Guest Needs.
Chapter 10: Hotel and Lodging Operations.
Chapter 11: Forces Shaping the Hotel Business.
Chapter 12: Competition in the Lodging Business.
PART FOUR: TRAVEL AND TOURISM.
Chapter 13: Tourism: Front and Center.
Chapter 14: Destinations: Tourism Generators.
PART FIVE: MANAGEMENT IN THE HOSPITALITY INDUSTRY.
Chapter 15: Management: A New Way of Thinking.
Chapter 16: Planning in Hospitality Management.
Chapter 17: Organizing in Hospitality Management.
Chapter 18: Staffing: Human-Resources Management in Hospitality Management.
Chapter 19: Control in Hospitality Management.
Chapter 20: Leadership and Directing in Hospitality Management.
PART SIX: HOSPITALITY AS A SERVICE INDUSTRY.
Chapter 21: The Role of Service in the Hospitality Industry.
Index.
Autoren-Porträt von Clayton W. Barrows, Tom Powers
Tom Powers, widely recognized for his pioneering work in hospitality education, is Professor Emeritus at the School of Hotel and Food Administration at the University of Guelph in Ontario, Canada. Clayton W. Barrows is Associate Professor at the School of Hotel and Food Administration at the University of Guelph in Ontario, Canada.
Bibliographische Angaben
- Autoren: Clayton W. Barrows , Tom Powers
- 2008, 9th ed., 720 Seiten, mit Schwarz-Weiß-Abbildungen, mit Abbildungen, Maße: 24,5 cm, Gebunden, Englisch
- Verlag: Wiley & Sons
- ISBN-10: 0471782777
- ISBN-13: 9780471782773
Sprache:
Englisch
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