Management

PART 1: Introduction
1 The Exceptional Manager: What You Do, How You Do It 2
2 Management Theory: Essential Background for the Successful Manager 38
PART 2: The Environment of Management
3 The Manager s Changing Work Environment & Ethical Responsibilities: Doing
the Right Thing 70
4 Global Management: Managing across Borders 104
PART 3: Planning
5 Planning: The Foundation of Successful Management 138
6 Strategic Management: How Star Managers Realize a Grand Design 166
7 Individual & Group Decision Making: How Managers Make Things Happen 200
PART 4: Organizing
8 Organizational Culture, Structure, & Design: Building Blocks of the Organization 238
9 Human Resource Management: Getting the Right People for Managerial Success 274
10 Organizational Change & Innovation: Lifelong Challenges for the Exceptional Manager 310
PART 5: Leading
11 Managing Individual Differences & Behavior:Supervising People as People 338
12 Motivating Employees: Achieving Superior Performance inthe Workplace 368
13 Groups & Teams: Increasing Cooperation, Reducing Conflict 404
14 Power, Influence, & Leadership: From Becoming a Manager to Becoming a Leader 434
15 Interpersonal & Organizational Communication: Mastering the Exchange of Information 468
PART 6: Control
16 Control: Techniques for Enhancing
Organizational Effectiveness 502
Epilogue: The Future of Management & the Keys to Your Managerial Success 540
Appendix: The Project Planner s Toolkit:
Flowcharts, Gantt Charts, & Break-Even
Analysis A1

Angelo Kinicki is a professor of management at Arizona State University. He received the Instructor of the Year Award for executive Education from the center for executive development in the college of business administration at ASU.