Manager 3.0

CONTENTS ACKNOWLEDGMENTS xv INTRODUCTION: NOT BETTER, NOT WORSE- JUST DIFFERENT 1 1 TALKIN' 'BOUT YOUR GENERATION 7 Traditionalists (born 1928-1945) 9 Baby Boomers (born 1946-1964) 10 Generation X (born 1965-1980) 12 Millennials (born 1981-2000) 14 2 MILLENNIALS DEFINED 19 Nirvana vs. Backstreet Boys 20 Lawnmower Parents 22 Let's Get Together 23 Looks Good on Your Resume 23 You Can Do Anything 24 3 FROM INDIVIDUAL CONTRIBUTOR TO MANAGER 27 Millennial Manifesto 28 Xer/Boomer Manifesto 29 Entitlement Versus Duty 30 Equality Versus Hierarchy 33 Explanation Versus Action 34 Partnership Versus Ownership 38 4 DEFINING MANAGEMENT CHARACTERISTICS: SHAKING IT UP 41 Collaborative: We're in Th is Together 42 Flexible: Open to How the Job Gets Done 45 Transparent: Being "in the Know" 48 Casual: Just Be Yourself 51 Balanced: Successful at Life as a Whole 54 5 REWRITING THE RULES OF MANAGEMENT 59 Tearing Down the Ladder 61 Breaking Down the Walls 62 Communicating on the Fly 64 Working Where and When You Want It 65 Playing at Work 66 6 LEADING YOUR TEAM: CONNECT 69 Your Leadership Legacy 70 Taking It Up a Notch 70 Connect: You, Your People, and the Big Picture 72 CHALANT: Pinpointing Your Principles 74 7 COMMUNICATE: JUST SAY IT 77 Establishing Your Expectations: Th e Blueprint 78 Illuminating Th eir Roles: "Show Me the Light" 79 Setting PUSH Goals: Infi ltrating Fun 84 Communication Styles: Meeting in the Middle 88 Giving Feedback: The Good, the Bad, and the Ugly 89 8 OWN IT: TAKING-AND GIVING-RESPONSIBILITY 105 Holding Yourself Accountable 107 Failure Is on the Road to Succeeding 111 Being Your Own CEO 113 Asking Others to Be Th eir Own CEOs 115 Orchestrating Success and Ownership 118 9 NAVIGATE: MANAGING THROUGH THE UNKNOWN 125 Mapping Out Your Time 126 Finding Your Way As a Transparent Leader 129 Taking the Helm and Instilling Hope 131 Discovering Diff erent Communication Styles 133 Adjusting Your Management Approach

BRAD KARSH is President and Founder of JB Training Solutions and JobBound, companies dedicated to helping professionals succeed. A workplace and generational expert, he has appeared on CNN, Dr. Phil, and CNBC, and been quoted in The Wall Street Journal, The New York Times, and USA Today.COURTNEY TEMPLIN is the Chief Operating Officer at JB Training Solutions, and a Millennial herself. She sits on the board of the Chicago Society for Human Resource Management, where she leads the Emerging Leaders Initiative.