Managing and Using Information Systems

Chapter 1: The Information Systems Strategy TriangleChapter 2: Strategic Use of Information ResourcesChapter 3: Organizational Impacts of Information Systems UseChapter 4: Information Technology and the Design of WorkChapter 5: Information Technology and Changing Business ProcessesChapter 6: Architecture and InfrastructureChapter 7: Doing Business on the InternetChapter 8: Using Information EthicallyChapter 9: The Management Information Systems OrganizationChapter 10: Funding ITChapter 11: Project ManagementChapter 12: Knowledge Management

Dr. Keri E. Pearlson directs the Senior IT Leadership Development Program for the Concours Group, a private, global think tank for CIOs and other senior executives. She is also president of KP partners, a consultancy specializing in executive education and management coaching in the area of strategic use of information systems and organizational design.

Dr. Pearlson has held various positions in academia and industry. She was a member of the information systems faculty at the Graduate School of Business at the University of Texas at Austin, where she taught management Information systems courses to MBAs and executives. She was a research director at the research Board, held positions at the Harvard Business School, CSC-Index's Prism Group, AT&T, and Hughes Aircraft Company.

She is co-author of Zero Time: Providing Instant Customer Value-Every time, All the Time (John Wiley & Sons, 2000). Her work has been published in Sloan Management Review, Academy of Management Executive, Information resources Management Journal, and Beyond Computing. Many of her case studies have been published by Harvard Business School Publishing and are used all over the world. Dr. Pearlson holds a Doctorate in Business Administration (DBA) in Management Information Systems from the Harvard Business School and both a Master's Degree in Industrial Engineering Management and a Bachelor's Degree in Applied Mathematics from Stanford University.

Dr. Carol S. Saunders is Professor of MIS at the University of Central Florida in Orland, Florida. She served a s General Conference Chair of the International Conference on Information Systems (ICIS) in 1999 and Telecommuting in 1996. She was the chair of the ICIS Executive Committee in 2000. Currently she is editor-in-chief of MIS Quarterly and a Fellow of the Association in Information Systems ( AIS). Her current research interests include electronic commerce, the impact of information Systems on power and communication, virtual teams, time,