On Cloud Nine
(Sprache: Englisch)
A recent survey reveals that customer satisfaction with the weather is at an all-time low. It's up to Wally, director of the Weather Consumer Satisfaction Bureau, to sort things out. In this witty fable, the root of the problem is a disagreement between old...
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A recent survey reveals that customer satisfaction with the weather is at an all-time low. It's up to Wally, director of the Weather Consumer Satisfaction Bureau, to sort things out. In this witty fable, the root of the problem is a disagreement between old and new clouds. The upstarts think technology is the answer, while the old guards says there's no substitute for the tried and true. The resulting storms are old guard says there's no substitute for the tried and true. The resulting storms are having a direct effect on customers, who wonder if they will ever see sunny skies again. Can Wally reconcile these seemingly conflicting views and leverage the unique strengths of all the clouds into a successful, customer-friendly plan? On Cloud Nine presents real lessons about what is valuable in the workplace: balancing the past and the future, encouraging diversity of ideas, and more. The story is followed by simple yet powerful tools that will help readers apply these lessons to their own work and organizations.
Autoren-Porträt von Robert W. Wendover, Terrence L. Gargiulo
Robert K. Wendover is managing director of the Center for Generational Studies and a specialist in generational issues in the workplace. His clients include Sears, Taco Bell, Kinkos, Searle and the Professional Golfers Association. Terrence L. Gargiulo is an author, speaker and group process facilitator. His clients have included Dreyers Ice Cream, Merck, Arthur D. Little and Coca-Cola.
Bibliographische Angaben
- Autoren: Robert W. Wendover , Terrence L. Gargiulo
- 2005, 160 Seiten, Maße: 15,4 x 20,1 cm, Gebunden, Englisch
- Verlag: Mcgraw-Hill Publ.Comp.
- ISBN-10: 0814408788
- ISBN-13: 9780814408780
Sprache:
Englisch
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