Operations Management

Managing Operations.- Operations Strategy.- Managing People.- Designing and Developing Services & Products.- Designing Service Delivery Systems.- Designing Manufacturing Processes.- Location and Layout.- Managing Capacity.- Operations Scheduling & Execution.- Managing Quality.- Managing Inventory.- Managing the Supply Chain.- Analysing Operations.- Improving Operations.- Corporate Social Responsibility.

Alex Hill is Principal Lecturer at Kingston University and Associate Fellow at the University of Oxford. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.

Terry Hill is Emeritus Fellow at the University of Oxford and an Affiliate Professor at Ohio State University and Milan Polytechnic. He is a leading international figure in the field of operations management and operations strategy. Terry spent many years in operations management and continues to work as a consultant.

'This state-of-the-art textbook sets a new standard in clarity of exposition and elegance of design. Bristling with concepts and diagrams, insights and examples, critical reflections and study activities, it will be both a joy to use and a source of continuing inspiration for teachers and students alike. If only more business books were such a delight to read!'
- Dr Jules Goddard, Fellow, Centre for Management Development, London Business School, UK
'For me, strategy is a combination of customer focus, effective leadership and delivering products and services to the customer smoothly that is, how we operate the business. Operations is too often overlooked and yet is absolutely critical. This textbook is packed with tools and worked examples that will enable you to become a better strategist, through streamlining delivery to the customer.'
- Dr Liz Mellon, Executive Director and Regional Managing Director India, Duke Corporate Education

'The book's concepts are based on a sound and well-proven theoretical platform, but the essence of the book is the concrete and easy-to-understand practical applications. It will help managers at all levels understand the importance and power of operational excellence.'
Professor Pär Åhlström, Department of Management and Organization, Stockholm School of Economics, Sweden
'At last! A different kind of textbook lively and energetic, modern, fun to read, full of practical examples and colourful. It breaks the mould. With content and well-researched materials, this book will be of great value to all who read and learn from it.'
- Gay Haskins, former Dean of Executive Education, SaId Business School, University of Oxford, UK
'I really like the depth and coverage of the new edition of Hill and Hill's Operations Management . The use of contemporary materials reflecting new/latest industrial practices and more recent theoretical developments.'
- Yufeng Zhang, Lecturer in Operations Management, University of Birmingham,