Public Deliberation and Performance Measurement

American governments are developing performance measurement systems to make them more responsive and to increase the quality of services they provide. Concerns have emerged, however, that government-initiated performance measurement has not convinced citizens of its effectiveness due to several dysfunctional effects. Some scholars argue, therefore, that citizens should be involved in government performance measurement activities. This book provides evidence, confirming that public deliberation appears to have contributed to the building of fairer, more transparent and more reflective performance measurement systems, and to the enhancement of beneficial effects of performance measurement on democracy and management. It is important to note, however, that these effects have resulted from the fulfillment of conditions of public deliberation-political equality, inclusiveness, deliberation, authority, and non-tyranny- as theorists have suggested. The analysis should be useful to professionals in Performance Management and Citizen Participation, or anyone else who is developing a performance measurement system for making his or her organizations more accountable.