SAP Service and Support
Innovation and Continuous Improvement
(Sprache: Englisch)
You get what you pay for and with SAP Support, you get a lot. Learn exactly what this means for your business: how it can get you started on the right foot, help you to continuously innovate, and save you money in the long run. With clear explanations of...
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Klappentext zu „SAP Service and Support “
You get what you pay for and with SAP Support, you get a lot. Learn exactly what this means for your business: how it can get you started on the right foot, help you to continuously innovate, and save you money in the long run. With clear explanations of the different SAP Support offerings, as well as customer case studies that show how these services work in real life, this book will show you how to take full advantage of what SAP has to offer.Topic Highlights
- SAP Premium Support- SAP Enterprise Support- TCO reduction- Business continuity- Business process improvement- Centers of Excellence- Improving value chains- Continuous innovation
Inhaltsverzeichnis zu „SAP Service and Support “
Foreword by Gerhard Oswald, Member of SAP Executive Board ... 11 Foreword by Andreas Oczko, Member of the Executive Board of the German-Speaking SAP User Group ... 13
Foreword by Dr. Uwe Hommel, Head of SAP Active Global Support ... 15
Introduction ... 17
1. SAP Software Maintenance and SAP Support ... 19
1.1 ... Services Past and Present ... 20
1.2 ... Expectations and Planning for the Future ... 24
2. Accelerated Innovation and Continuous Improvement ... 31
2.1 ... Business and IT Transformation Supported by SAP HANA, Cloud, and Mobile Solutions ... 33
2.2 ... Innovation Cost Reduction and Value Chain Improvement ... 93
2.3 ... Innovation and Continuous Improvement of Business Processes ... 127
3. Operational Excellence, Business Process Continuity, and TCO Reduction ... 167
3.1 ... Operations Control Center and Run SAP Like a Factory ... 169
3.2 ... Reducing Technology Layers Using SAP HANA and Cloud ... 185
3.3 ... Optimizing the System Landscape Using SAP Landscape Transformation ... 196
4. Collaboration within the SAP Ecosystem ... 207
4.1 ... SAP Enterprise Support Academy ... 210
4.2 ... Collaboration Model for the Innovation Control Center ... 217
4.3 ... Cooperation Model for the Operations Control Center ... 219
4.4 ... Collaboration Model for the Mission Control Center ... 221
4.5 ... Customer Center of Expertise with Advanced Capabilities ... 227
4.6 ... Collaborating with SAP Service and Support Partners ... 234
5. SAP Support Offerings at a Glance ... 241
5.1 ... SAP Standard Support ... 243
5.2 ... SAP Enterprise Support ... 244
5.3 ... SAP Product Support for Large Enterprises ... 246
5.4 ... SAP ActiveEmbedded ... 248
5.5 ... SAP MaxAttention ... 251
6. Using Design Thinking in a Specific SAP HANA Customer Project ... 255
6.1 ... Solving Complex Problems Using Design Thinking ... 256
6.2 ... Using Design Thinking in SAP Premium Support Engagements ... 258
6.3 ... Customer Example: Design Thinking in an SAP
... mehr
HANA Project ... 259
7. High Product Quality as the Basis for Successful Support ... 263
7.1 ... Product Quality and Support are Closely Linked ... 264
7.2 ... Quality Assurance at SAP ... 265
7.3 ... Quality Assurance Measures in Detail ... 268
7.4 ... Quality Assurance Example Based on SAP HANA and Mobile Applications ... 272
7.5 ... Summary ... 274
Appendices ... 275
A ... Glossary ... 277
B ... Bibliography ... 285
C ... The Editor and Authors ... 287
Index ... 297
7. High Product Quality as the Basis for Successful Support ... 263
7.1 ... Product Quality and Support are Closely Linked ... 264
7.2 ... Quality Assurance at SAP ... 265
7.3 ... Quality Assurance Measures in Detail ... 268
7.4 ... Quality Assurance Example Based on SAP HANA and Mobile Applications ... 272
7.5 ... Summary ... 274
Appendices ... 275
A ... Glossary ... 277
B ... Bibliography ... 285
C ... The Editor and Authors ... 287
Index ... 297
... weniger
Autoren-Porträt von Gerhard Oswald
Gerhard Oswald is member of the executive board of SAP AG.
Bibliographische Angaben
- Autor: Gerhard Oswald
- 2014, compl. rev. a. upd. 4th ed., 299 Seiten, Maße: 17,7 x 24,5 cm, Gebunden, Englisch
- Verlag: Rheinwerk Verlag
- ISBN-10: 1592299601
- ISBN-13: 9781592299607
- Erscheinungsdatum: 28.01.2014
Sprache:
Englisch
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