Service Operation
(Sprache: Englisch)
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefreshRegister. Service Operation introduces, explains...
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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefreshRegister. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
Bibliographische Angaben
- 2007, 263 Seiten, Maße: 21,9 x 27,9 cm, Kartoniert (TB), Englisch
- Verlag: The Stationery Office Ltd
- ISBN-10: 0113310463
- ISBN-13: 9780113310463
Sprache:
Englisch
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