Service Quality Assessment in Hospital
Customers compare their perceptions of something with reference points when evaluating a product or a service
(Sprache: Englisch)
Confronted with the emergence of the healthcare industry and the increasing demand for excellent service providers, it is necessary to understand how patients perceive healthcare service providers and what influences patient satisfaction and retention. So,...
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Confronted with the emergence of the healthcare industry and the increasing demand for excellent service providers, it is necessary to understand how patients perceive healthcare service providers and what influences patient satisfaction and retention. So, this research focuses on service takers expectations from a good hospital and perception after receiving the service from Western Regional Hospital, Pokhara.
Bibliographische Angaben
- Autor: Bishnu Prasad Neupane
- 2013, 104 Seiten, Maße: 22 cm, Kartoniert (TB), Englisch
- Verlag: LAP Lambert Academic Publishing
- ISBN-10: 3659441236
- ISBN-13: 9783659441233
Sprache:
Englisch
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