Software Methods for Business Reengineering

I. What is Business Reengineering.- 1. The Established and the Reengineered.- 2. Business Reengineering is Not New.- 3. The Purpose of Reengineering.- 4. Steps in the Reengineering Effort.- 5. Making the Most of Human Resources.- 6. The Nature of a Process.- II. What is Software Engineering.- 7. Engineering Principles in Software Development.- 8. Classifications of Software.- 9. Modularization and Requirements Engineering.- 10. Software Quality Attributes.- 11. The Software Development Process.- 12. Software Cost and Risk Estimation.- III. Business Analysis.- 13. Analysis of Business Activities.- 14. Individual Interviews.- 15. Group Sessions.- 16. Business Process Prototyping.- IV. The Reengineering Blueprint.- 17. From Natural Language to Entities and Relationships.- 18. State Transitions and Control Flows.- 19. Control Flows in Terms of Petri Nets.- 20. From ER Diagrams to Information Modules.- 21. From Flow Diagrams to Process Modules.- 22. Validation of the Blueprint.- V. Information-Control Systems.- 23. Specification of Business Processes.- 24. The Specification Language SF.- 25. An SF Specification: An Editorial Office.- 26. A Case Study: Order Processing.- VI. Implementation of Reengineering.- 27. The Reengineering Process.- 28. Determination of Priorities.- 29. Legacy Software.- 30. The Communication Infrastructure.- 31. User Interfaces.- 32. Maintainability and Reusability.- Appendices.- A. Basic Mathematical Notations.- B. A Reading Guide.- References.