Thank God It's Monday!: How to Create a Workplace You and Your Customers Love

Introduction 1 Part I A Problem!or an Opportunity? Chapter 1 "Thank God It's Monday" 5 Chapter 2 There Really ARE Good Places to Work 9 Chapter 3 But I've Got a Business to Run 17 Chapter 4 Who Can Take Action--Everyone! 25 Part II Rock Your World: Initiating Change Chapter 5 Shifting a Company's Gears: The Unreasonable Premise 31 Chapter 6 Tales from the Trenches: Front-Line Workers Who Can Think Big 41 Chapter 7 Vision it Possible 49 Chapter 8 Commit to Your Commitments 57 Chapter 9 Have Yourself a Kick-Butt Kick-Off 63 Chapter 10 Hooplas & High Fives & Cheerleading: The Everyday Celebration 71 Chapter 11 Hooplas & High Fives & Cheerleading: The Ongoing Everyday Celebration 75 Chapter 12 Measure Everything! 81 Part III The "How To" Toolbox for Making Any Workplace Better Chapter 13 Get a Brand New Attitude 91 Chapter 14 Enthusiasm: Light That Fire in Your Belly 99 Chapter 15 Life Balance: Show Up Fully No Matter Where You Are 103 Chapter 16 Values as Your True North 111 Chapter 17 Bravely Go Beyond the Job Description 115 Chapter 18 Giving: Ignited Spirits Through Profound Service 119 Part IV Obstacles!or Minor Speed Bumps? Clear the Road Blocks and Saboteurs: Ground Rules to Keep Dark Moments in the Past from Poisoning the Glorious Future Chapter 19 What We Have Here is a Failure to Communicate!Clearly 129 Chapter 20 Vanish the Energy Vampires 135 Chapter 21 Bust the Baditudes 141 Chapter 22 Better off Somewhere Else? Get on the Happy Bus!or Get off the Bus 149 Chapter 23 Gossip: The Hurt that Never Heals 153 Chapter 24 Understanding Perspective: Always Being Right Can Be Wrong 159 Chapter 25 Clean Up Your Messes and Mistakes: Restore Trust 163 Epilogue One Last Thing 167 Index 171

Roxanne Emmerich has consulted with half of the nation's top 1% performing financial institutions as well as hundreds of other business leaders. Her book, Profit-Growth Banking, has been called "the bible of successful business." A 20-year management consultant and three-time Entrepreneur of the Year winner, Roxanne has proven that companies grow when their people grow. Thank God It's Monday! outlines a system for bringing profits and fun to business. She shows how to create a "Thank God It's Monday" workplace with employees on fire and a bottom line that proves it. She uses her "Kick-Butt Kick-Off" strategy to create immediate culture shifts and achieve tangible results. A member of the National Speakers Hall of Fame, she is noted by Sales and Marketing Management magazine as one of the most requested speakers for instilling a "bring it on" attitude. She has written hundreds of articles and is frequently interviewed by national media for practical business insights. A distinguished alum of the University of Wisconsin, Roxanne served as a key advisor to former Wisconsin Governor Tommy Thompson and as Editor-in-Chief of Extraordinary Banker magazine. She is also the founder of Permission to Be Extraordinary Summit, an executive breakthrough program run by her company, The Emmerich Group. Roxanne resides in Minneapolis with her husband and children. www.EmmerichGroup.com