The benefits of an e-business performance measurement system

Executive Summary
- A brief summary of the findings of the research.
Introduction
- Background to e-business
- Research objectives
- Structure of the report
Literature Review
- review of previous research and writings on the subject of e-business performance measurement.
Research Methodology
- outline of the methods used to research the topic ? namely a case study method, based on qualitative data obtained from key informants within the organisation. Additional data came from company documents.
- Twelve managers participated in the study.
- - the data was collected either by taped interview or by email questionnaire.
Individual Case Study Summaries
- Each case is briefly described
Cross Case Analysis
- the case studies are grouped into sectors and their responses analysed. Several diagrams used.
- Summary of findings from cross case analysis
Discussion
- examines and discusses the main case study findings in the light of current literature and with regard to the research methodology.
Conclusions and Recommendations
- the research showed that companies have not invested as much as expected into the area of e-business performance measurement system. What has been developed appears to be on an ad hoc basis resulting in the conclusions that:
- organisations do not currently feel the need to make major changes to their performance measurement system for e-business; and
- best practice advice in performance measurement may be less influential than that reported as typical.
- Five recommendations are made.
References
Literature generated from this project
- conference papers produced.