The Big Book of Customer Service Training Games
Quick, Fun Activities for All Customer Facing Employees
(Sprache: Englisch)
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for...
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Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude: speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and other essentials to successfully provide great front line customer service.
Inhaltsverzeichnis zu „The Big Book of Customer Service Training Games “
It s who you areWhat you say and how you say it
Make the Connection
Here s looking at you
Make it a great day
Stop, look, and listen
The sky s the limit
When the going gets tough
Wait! That s not all
What about us?
Autoren-Porträt von Peggy Carlaw, Vasudha K. Deming
Vasudha K. Deming is a Director at Impact Learning Systems, a California-based training and consulting firm that specializes in helping organizations master positive management techniques and core communication skills. She has been active in the field of training and development since 1992 as an instructional designer, author, trainer, and consultant.
Bibliographische Angaben
- Autoren: Peggy Carlaw , Vasudha K. Deming
- 2006, 209 Seiten, Maße: 0,7 cm, Kartoniert (TB), Englisch
- Verlag: McGraw-Hill Professional
- ISBN-10: 0077114760
- ISBN-13: 9780077114763
Sprache:
Englisch
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