The Outsourcing Enterprise

List of FiguresList of TablesAcknowledgementsSeries PrefaceAbout the Authors Introduction: Still on the Learning Curve Foundations  Moving to the Strategic Agenda  Building the Relationship Advantage  Selecting and Leveraging Suppliers  Keeping Control Through Core Retained Capabilities  Collaborating to Innovate - The Next PhaseKey PracticesThe Governance Charter - Overseeing the Outsourcing ArrangementContract Management StrategyThe Contract Scorecard: Design and Measurement  Disengagement: Preparing for the Next GenerationOutsourcing into the Future  Conclusion: Steering a CourseIndex

LESLIE WILLCOCKS is Professor of Technology, Work and Globalization and Director of the Outsourcing Unit in the Information Systems and Innovation group, Department of Management at the London School of Economics and Political Science, UK. He is recognized as one of the world's foremost authorities on outsourcing and has an international reputation for his research and advisory work on the management of information and communications technologies and organizational change. He is co-author of 33 books and over 180 papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, MISQ Executive, and Journal of Management Studies. In February 2001 he won the PriceWaterhouseCoopers/Michael Corbett Associates World Outsourcing Achievement Award for his contribution to this field. He is a regular keynote speaker at international practitioner and academic conferences, and is regularly retained as adviser by major corporations and government institutions.   SARA CULLEN is the Managing Director of The Cullen Group, an Honorary Research Fellow at the University of Melbourne, Australia, and a former National Partner at Deloitte (Australia). She has a leading international profile in contracting and is one of Asia Pacific's most experienced sourcing advisors. She has consulted to over 125 organizations, spanning 51 countries, in over 150 projects with contract values up to $1.5B p.a. Sara is a widely published, internationally recognized author having written over 110 publications, conducted 7 government reviews, and presented in over 300 major conferences. Her recent books include: Toward Reframing Outsourcing, The Contract Scorecard, Contracting for the Outsourcing Lifecycle: A Practical Guide, and Intelligent IT Outsourcing (with Leslie Willcocks). She holds a PhD (Outsourcing), Masters (Technology), and BSc (Accounting) in addition to being a Chartered Accountant, Certified Mediator, and Certified Trainer and

'Leslie Willcocks has been a reliable guide to the latest outsourcing fashions for years. Here he and his colleagues are once again ahead of the curve in showing how sophisticated outsourcers are building collaborations and adding value, not just cutting costs. With examples from Machiavelli to leading edge IT businesses the Outsourcing Enterprise is an entertaining and practical guide to best practices.' - Sir Howard Davies, Director, London School of Economics and Political Science'An invaluable guide to professional practice. The book is carefully throught through and well illustrated with myriad examples from USA, Europe and Asia Pacific. As a CIO who has been and is still working in multiple industries and countries I only know too well precisely what the authors are describing and recognize from my own experience the value of their work in systematizing and distilling the practices that make the difference. This book should be on every outsourcing professional's desk.' - Peter Mahler, CIO Axa Australia, and formerly Coles Myer and Belgacom'Frustrated by the sense that you're failing to cash in on the opportunities that outsourcing presents? This book's for you! Directive, insightful, and easy to read, the authors have leveraged their enormous research base to explain how smart companies can create real business advantage from strategic outsourcing.' - Dr. Jeanne W. Ross, Director, MIT Center for Information Systems Research, MIT Sloan School of Management'With two-thirds of our members telling us that senior executives are more involved in outsourcing decisions than ever before, the timing of Leslie's book could not be better. Here he and colleagues...show how outsourcing can produce great results, but only when outsourcing professionals ensure great execution.' - Michael F. Corbett, Chairman, International Association of Outsourcing Professionals'Based on the learning from some 2500 practitioners, this book is an excellent source for CEOs, strategists, or