The Palgrave Handbook of Managing Continuous Business

Introduction.- Chapter 1 Continuous Business Transformation - What is it all about? (Wolfgang Messner).- Chapter 2 Industry Life Cycles as an Underlying Source of Continuous Change (Peter Kreutter).- Part I: Transformational Shifts.- Chapter 3 Lost in Transformation: Strategy Formulation in a Digitized World (Nicole Gottschalck and Christina Günther).- Chapter 4 Leveraging Nature and Patterns in an Exponential World (Hans-Martin Hellebrand).- Chapter 5 The Effect of Digitalization on the Labor Market (Christian Bührer and Christian Hagist).- Chapter 6 Outcome-Driven Transformation (Adam Bujak and Marcus Esser).- Chapter 7 Transformation of Banking Institutions: Comparing Germany and India (Taruna Gautam and Michael G. Schmitt).- Part II: Achieving Customer Centricity.- Chapter 8 The Changing Face of Customer Centricity(Rajesh Gaurav and G Shainesh).- Chapter 9 Rethinking Client Centricity to Reinvent Business Model (Shailesh Chopra and Premkumar Rajendran).- Chapter 10 Transforming Product Line Selection Strategy (Subrat Sarangi).- Chapter 11 Industry 4.0 - How to Manage Transformation as the New Normal (Thomas Ochs and Ute Riemann).- Chapter 12 Digital Transformation in Manufacturing (Klaus Holzhauser and Philipp Schalla).- Chapter 13 Country-of-origin Effects in the Global Automotive Market: The Case of China (Dirk Holtbrügge and Annalena Zeier).- Part III: Dealing with New Technology.- Chapter 14 Customer Integration into Continuous Development of IT-Based Services (Klaus Brockhoff).- Chapter 15 Towards a Safer Tomorrow: Cybersecurity and Critical Infrastructure (Solomon Karchefsky and H. Raghav Rao).- Chapter 16 Digital Change: How MOOCs Transform the Educational Landscape (Anna Kruse and Hans Pongratz).- Chapter 17 E-leadership for SMEs in the Digital Age (Weizi Li, Kecheng Liu, Yinshan Tang, and Maksim Belitski).- Chapter 18 Digital Transformation of a Swiss Ski Destination (Nils T. Kohle).- Chapter 19 Internet of Things - Legal Implications forevery

Horst Ellermann is Publisher of the CIO Magazine, co-founder of the 'CIO Foundation', and creator of the international network 'CIOmove.com'. He publishes the 'CIO Yearbook' series about the future of Information Technology. Horst's academic interests include media, political science, and psychology.

Peter Kreutter is Managing Director of the Wipro Center for Business Resilience at WHU, Otto Beisheim School of Management, Germany, where he is also Director of WHU Foundation. He is a member of the board of trustees of several foundations, and his academic research focuses on industry life cycles and the impact of digital disruption.Wolfgang Messner is Clinical Associate Professor at the Moore School, University of South Carolina, US, and the Director of GloBus Research. He teaches, conducts research, and consults in areas such as strategic business decisions in a globalized world, international management, and intercultural communication. Wolfgang has written seven books, and published in academic journals.