The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services
Satellite Meeting Sao Paulo, Brazil, August 18-20,2004
(Sprache: Englisch, Französisch, Portugiesisch, Spanisch)
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession.
...
...
Jetzt vorbestellen
versandkostenfrei
Buch (Gebunden)
189.95 €
- Lastschrift, Kreditkarte, Paypal, Rechnung
- Kostenlose Rücksendung
- Ratenzahlung möglich
Produktdetails
Produktinformationen zu „The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services “
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession.
The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Klappentext zu „The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services “
For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.
Bibliographische Angaben
- 2005, XVI, 385 Seiten, Maße: 15 x 21 cm, Gebunden, Englisch/Portugiesisch/Spanisch/Französisch
- Herausgegeben: Sueli Mara Soares Pinto Ferreira, Réjean Savard
- Verlag: De Gruyter Saur
- ISBN-10: 3598218451
- ISBN-13: 9783598218453
Sprache:
Englisch, Französisch, Portugiesisch, Spanisch
Kommentar zu "The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services"
0 Gebrauchte Artikel zu „The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services“
| Zustand | Preis | Porto | Zahlung | Verkäufer | Rating |
|---|
Schreiben Sie einen Kommentar zu "The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services".
Kommentar verfassen