Business of IT, The (PDF)
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The Business of IT Dollars: How to Improve Service and Lower Costs captures a combination of current, relevant business approaches to achieve your IT organization''s objectives through real-world IT business practices that improve service and lower costs. Two of IBM's leading experts give practical examples of how to bring business discipline to IT - including identifying specific methods to implement key IT service management using ITIL that improve business performance and develop more effective IT financial management tools. To illustrate these recommendations, the book provides a series of case studies provided real-world success stories of IT organizations that have achieved measurable outcomes.
The book begins with the areas receiving the greatest focus - IT service management, including ITIL V3, that improves service and IT financial management that demonstrates the value of IT and reduces your costs. The authors then discus areas that will become greater focus areas, including IT organizational alignment to their customers and business objectives, performance measurement, and how to leverage IT to contribute to increased revenue.
Tim Raducha-Grace is a managing consultant within IBM Systems and Technology Group's Lab Services and Training Consulting Practice. He advises government, commercial, and nonprofit organizations on the business value of IT investments and how to leverage these investments to achieve business objectives. He is ITIL certified and helps clients to improve service levels through following ITSM best practices, including ITIL. He also helps clients improve their financial performance through business cases, IT charging processes, and other financial tools to measure the business
- Autoren: Robert Ryan , Tim Raducha-Grace
- 2009, 1. Auflage, 320 Seiten, Englisch
- Verlag: Pearson ITP
- ISBN-10: 0137041926
- ISBN-13: 9780137041923
- Erscheinungsdatum: 15.09.2009
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: PDF
- Größe: 1.75 MB
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