Business Process Outsourcing (PDF)
The Competitive Advantage
(Sprache: Englisch)
Business Process Outsourcing (BPO) is becoming the new revolution
as company's of all sizes are seeking to take advantage of this
source of competitive advantage.
This book provides a step-by-step approach to understanding the
application of Business...
as company's of all sizes are seeking to take advantage of this
source of competitive advantage.
This book provides a step-by-step approach to understanding the
application of Business...
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Business Process Outsourcing (BPO) is becoming the new revolution
as company's of all sizes are seeking to take advantage of this
source of competitive advantage.
This book provides a step-by-step approach to understanding the
application of Business Process Outsourcing, assessing the BPO
opportunity in the company, and then managing the transition to
BPO. It serves as a guide to implementing BPO and as a reference
source to solving the variety of issues that may arise during a BPO
initiative. Each chapter features a case study, insight from a
practitioner, focus on how BPO affects people, and ethical
considerations.
* Discusses both the how and why of business process outsourcing
with a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunities
for their own firms, as well as techniques and strategies for
managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this
all-encompassing business revolution.
as company's of all sizes are seeking to take advantage of this
source of competitive advantage.
This book provides a step-by-step approach to understanding the
application of Business Process Outsourcing, assessing the BPO
opportunity in the company, and then managing the transition to
BPO. It serves as a guide to implementing BPO and as a reference
source to solving the variety of issues that may arise during a BPO
initiative. Each chapter features a case study, insight from a
practitioner, focus on how BPO affects people, and ethical
considerations.
* Discusses both the how and why of business process outsourcing
with a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunities
for their own firms, as well as techniques and strategies for
managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this
all-encompassing business revolution.
Inhaltsverzeichnis zu „Business Process Outsourcing (PDF)“
Foreword. Preface. Acknowledgments. PART ONE: BPO Overview. CHAPTER 1: What Is So Revolutionary about BPO? CHAPTER 2: Who Is Using BPO and How? PART TWO: To BPO or Not to BPO? CHAPTER 3: Identify and Select the BPO Opportunity. CHAPTER 4: Identify and Manage the Costs of BPO. PART THREE: BPO Vendor Selection. CHAPTER 5: Identify and Select a BPO Vendor. CHAPTER 6: BPO Contracts. PART FOUR: Executing an Outsourcing Project. CHAPTER 7: Managing the BPO Transition. CHAPTER 8: Managing the Buyer-Vendor Relationship. CHAPTER 9: Infrastructure Considerations and Challenges. CHAPTER 10: Business Risks and Mitigation Strategies. PART FIVE: The Future of BPO. CHAPTER 11: Future Potential for BPO. Endnotes. Index.
Autoren-Porträt von Rick L. Click, Thomas N. Duening
RICK L. CLICK is the CEO of American Outsourcing Group, LLC(www.aogusa.net), a Houston-based business process outsourcing
consulting firm.
THOMAS N. DUENING is Assistant Professor of Management at the
University of Houston-Downtown, and President of INSYTE
Business Research Group (www.insytebrg.com).
Bibliographische Angaben
- Autoren: Rick L. Click , Thomas N. Duening
- 2004, 1. Auflage, 242 Seiten, Englisch
- Verlag: John Wiley & Sons
- ISBN-10: 0471700975
- ISBN-13: 9780471700975
- Erscheinungsdatum: 28.10.2004
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