Business Skills All-in-One For Dummies, UK Edition (PDF)

Introduction 1 Book I: Communicating Effectively 5 Chapter 1: Creating Rapport 7 Chapter 2: Seeing, Hearing, and Feeling Your Way to Better Communication 21 Chapter 3: Pushing the Communication Buttons 35 Chapter 4: Exploring Body Language 47 Chapter 5: Demonstrating Confi dence in the Workplace 67 Chapter 6: Asking the Right Questions and Listening with Intent 87 Chapter 7: Gearing Your Approach to Your Audience: Understanding Different Decision-Making Styles 103 Chapter 8: Getting Ready to Make a Presentation 127 Chapter 9: Using Great Visual Aids in Your Presentations 137 Chapter 10: Negotiating Powerfully from the Outset 153 Book II: Building Your Commercial Acumen 167 Chapter 1: Get the Right People on Board: Making the Million-Pound Decision 169 Chapter 2: Feeling Confident with Accounting and Budgeting 185 Chapter 3: Harnessing the Power of Technology 211 Chapter 4: The Seven-Step Selling Cycle 221 Chapter 5: Easing Into Change 231 Chapter 6: Dealing with Risk and Uncertainty in Key Projects 251 Book III: Managing and Leading Others 271 Chapter 1: Working Together in Teams and Groups 273 Chapter 2: Tapping into Passion and Purpose 285 Chapter 3: Tuning into Values 301 Chapter 4: Managing Emotional States 311 Chapter 5: Strengthening Relationships in Tough Times 323 Chapter 6: Dealing with Ethics and Office Politics 339 Chapter 7: Coaching through Confl ict 359 Chapter 8: Becoming an Engaging Leader 371 Book IV: Increasing Productivity and Performance 391 Chapter 1: Leading People to Peak Performance 393 Chapter 2: Making Goals Come Alive 407 Chapter 3: Being an Expert at Performance Appraisal and Management 421 Chapter 4: Project Management: The Key to Achieving Results 437 Chapter 5: Looking at Staff Resources on Projects 449 Chapter 6: Finding Your Motivation 471 Chapter 7: Relax, it's Only Work! Stress in the Workplace 481 Chapter 8: Getting Things Done with the Help of Others 501 Chapter 9: Perfecting the Art of Delegation 521 Chapter 10: Organising Your

Kate Burton runs a successful international coaching practice working with clients such as Hewlett-Packard, Microsoft and KPMG. Kate is co-author of the bestselling Neuro-Linguistic Programming For Dummies, Neuro-Linguistic Programming Workbook For Dummies and Building Self-Confidence For Dummies.

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