Customer Service (ePub)

Emmanuel Danstan Chinunda is an international consultant, accredited trainer, public speaker and founder of Arch Professionals, a customer service, management, and training consulting firm based in Malawi. He holds a master of business administration degree from Management College of Southern Africa and a postgraduate certificate in business counselling from the University of Durham in England. He is the proud author of Practical Insights on Customer Service: An African Perspective, Attraction and Retention Strategies at the Institute of People Management in Malawi: Membership Satisfaction and Loyalty, and The Attitude of Success: Powerful Workplace Lessons.

He is a competent toastmaster and leader. He has worked as a group general manager, human resources and administration manager, executive director, and a consultant of many years’ practical experience.

He has been a board member of Employers Consultative Association of Malawi, a council member and the first executive director of the Institute of People Management of Malawi, former president of Blantyre Toastmasters Club, editor of People Manager Magazine, and former associate consultant in Executive Options International (a customer service consulting firm based in Cape Town in the Republic of South Africa), and he currently sits on several boards.

He has personally consulted with many organizations, helping them become more service oriented, and has widely travelled to the United Kingdom, France, Monaco, Belgium, The Netherlands, Italy, Republic of South Africa, Lesotho, Kenya, Uganda, Mozambique, Zimbabwe, Zambia, and Botswana.

He is a regular public speaker and trainer and can be contacted on 265888829673 or e-mailed at echinunda@gmail.com.

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