Emotional Business (ePub)
Inspiring Human Connectedness to Grow Earnings and the Economy
(Sprache: Englisch)
If youve ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then youve experienced the business effects of emotional disconnection.
In todays knowledge-driven and service...
In todays knowledge-driven and service...
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If youve ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then youve experienced the business effects of emotional disconnection.
In todays knowledge-driven and service centered economy, emotional excellence isnt idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun.
Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to:
Evoke intense customer passion to boost sales
Eliminate the financial self-destruction of infighting
Excite employees to care for each other to ensure effectiveness
Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.
In todays knowledge-driven and service centered economy, emotional excellence isnt idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun.
Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to:
Evoke intense customer passion to boost sales
Eliminate the financial self-destruction of infighting
Excite employees to care for each other to ensure effectiveness
Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.
Autoren-Porträt von Ravi Rao
Dr. Ravi Rao is a sought-after speaker and management consultant to businesses on five continents. An expert in the scientific underpinnings of emotion and the business applications of emotions, Dr. Rao possesses a diverse background as a neurosurgeon-in training and child development researcher. He is a graduate of Johns Hopkins University and received his surgical training at Harvard. As of 2015, he is based in Los Angeles. He is available for speaking engagements. http://ravi-rao.branded.me
Bibliographische Angaben
- Autor: Ravi Rao
- 2012, 230 Seiten, Englisch
- Verlag: iUniverse
- ISBN-10: 1475926197
- ISBN-13: 9781475926194
- Erscheinungsdatum: 27.06.2012
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 0.34 MB
- Mit Kopierschutz
Sprache:
Englisch
Kopierschutz
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