End-to-End Quality of Service over Cellular Networks (PDF)

This comprehensive resource contains a detailed methodology for
assessing, analyzing and optimizing End-to-End Service Performance
under different cellular technologies (GPRS, EDGE, WCDMA and
CDMA2000). It includes guidelines for analyzing numerous different
services, including FTP, WEB streaming and POC, including examples
of analysis and troubleshooting from a user point-of-view.

* Focuses on the end-user perspective, with a detailed analysis
of the main sources of service performance degradation and a
comprehensive description of mobile data services

* Includes a detailed presentation of generic key performance
indicators (KPIs) which can be re-defined to comply with each
particular network

* Provides service performance benchmarking for different
technologies from real networks

* Explores a new approach to service management known as customer
experience management, including the reasons why it is overcoming
traditional service management and its impact on revenues and
customer satisfaction

* Illustrates all points throughout using real world examples
gleaned from cutting-edge research

This book draws together findings from authoritative sources
that will appeal to cellular network operators and vendors. The
theory-based, practical approach will be of interest to
postgraduate students and telecommunication and consulting
companies working in the field of cellular technologies.