Map the Future of Design for Enhanced Customer Experience (ePub)
This Element is an excerpt from Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business (9780137023486) by Deepa Prahalad and Ravi Sawhney. Available in print and digital...
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This is the eBook version of the printed book.
This Element is an excerpt from Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business (9780137023486) by Deepa Prahalad and Ravi Sawhney. Available in print and digital formats.
Use "experience mapping" to create products, services, and experiences your customers will be truly passionate about!
Great design begins with a deep understanding of the consumer. But how can you evaluate subjective, intangible ideas such as consumer experience and empowerment? Traditional tools for mapping competition generally analyze pricing, margins, and market shares: they don't capture the crucial emotional connection that distinguishes market leaders. Consider the runaway success of the Flip Video camcorder....
Ravi Sawhney is founder and CEO of RKS, a global leader in strategy, innovation, and design. Sawhney's contributions to the industrial design profession are legendary. At Xerox, he was sole Industrial Designer working with a team of 20 cognitive and social scientists to develop the world's first touch-screen interface. Sawhney has been recognized with nearly every major industrial design award and has helped RKS' elite clients generate more than 150 patents. He invented the popular Psycho-Aesthetics® design strategy, which has been profiled as a Harvard Business School case study.
- Autoren: Deepa Prahalad , Ravi Sawhney
- 2010, 1. Auflage, Englisch
- Verlag: Pearson ITP
- ISBN-10: 0132609843
- ISBN-13: 9780132609845
- Erscheinungsdatum: 31.08.2010
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: ePub
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