Operational Excellence (PDF)

Name: Operational Excellence
Brand: Taylor & Francis
SKU: 136596368
Price: 78.99 EUR
Availability: OnlineOnly

Breakthrough Strategies for Improving Customer Experience and Productivity (Sprache: Englisch)

Autor: James Martin

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To successfully compete in today's global marketplace, organizations can and must do more to improve their internal operational efficiencies. Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains...

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Autoren-Porträt von James Martin

James William Martin is a Lean Six Sigma consultant and Master Black Belt. For twenty years, Martin has trained and mentored several thousand executives, champions, Black Belts, and Green Belts in process improvement methods including manufacturing, service, and supply chain applications. He has led successful Lean Six Sigma assessments in Japan, China, Korea, Singapore, Malaysia, Thailand, Australia, North America, and Europe. This work included organizations in hardware, software, computer security, retail sales, banking, insurance, financial services, measurement systems, automotive, electronics, aerospace component manufacturing, electronic manufacturing, controls, building products, industrial equipment, and consumer products. He served as an instructor at the Providence College Graduate School of Business for twenty years. He also holds several patents and has written numerous articles on quality and process improvement.