Quality Assurance (ePub)
Applying Methodologies for Launching New Products, Services, and Customer Satisfaction
(Sprache: Englisch)
In many industries, launching of new products/services is a way of life. The idea of bringing new products and services into the market however presents many problems for timing, cost and quality. For example: in the automotive industry the recalls for...
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In many industries, launching of new products/services is a way of life. The idea of bringing new products and services into the market however presents many problems for timing, cost and quality. For example: in the automotive industry the recalls for millions of vehicles in the last several months have been very expensive and have had a negative effect on customer satisfaction. Similar issues have been reported with chicken contamination and energy organizations. This book addresses requirements for both customer and supplier that need to be followed so that problems can be avoided and customer satisfaction can be reached.
Autoren-Porträt von D. H. Stamatis
Dean H. Stamatis is the president of Contemporary Consultants Co., in Southgate, Michigan. He is a specialist in Management Consulting, Organizational Development, and Quality Science. He has taught Project Management, Operations Management, logistics, Mathematical Modeling, Economics, Management and Statistics for both graduate and undergraduate levels at Central Michigan University, University of Michigan, ANHUI University (Bengbu, China), University of Phoenix, and Florida Institute of Technology. With over 30 years of experience in management, quality training and consulting, Dr. Stamatis has serviced numerous private sector industries including but not limited to: Steel, Automotive, General manufacturing, tooling, electronics, plastics, food, navy, department of defense, pharmaceutical, chemical, printing, healthcare and medical device.He is a certified Quality Engineer through the American Society of Quality Control, certified Manufacturing Engineer through the Society of Manufacturing Engineers, certified Master Black Belt through IABLS, Inc. and he is a graduate of BSi's ISO 900 Lead Assessor training program.Dr. Stamatis has written over 70 articles, presented many speeches and has participated in both national and international conferences on quality. He is a contributing author on several books and the sole author of 42 books.
Bibliographische Angaben
- Autor: D. H. Stamatis
- 2015, 652 Seiten, Englisch
- Verlag: Taylor & Francis
- ISBN-10: 1498777554
- ISBN-13: 9781498777551
- Erscheinungsdatum: 04.09.2015
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 11 MB
- Ohne Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
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