Quality Service Management (ePub)
A Guide to Improving Business Processes
(Sprache: Englisch)
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework,...
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Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct.
Autoren-Porträt von John Maleyeff
John Maleyeff is a Professor of Practice at Boston University's professionally oriented Metropolitan College, USA, focusing on the analysis and improvement of business processes, operations, and supply chains for both products and services. He has held professional positions in the U.S. Department of Defense, RCA's David Sarnoff Research Center, and LEGO, and has also consulted for many well-known consumer product, healthcare, and manufacturing companies. Dr. Maleyeff is the author of the Routledge book Service Science: The Analysis and Improvement of Business Processes, and holds a PhD in Industrial Engineering and Operations Research from the University of Massachusetts Amherst, USA
Bibliographische Angaben
- Autor: John Maleyeff
- 2022, 1. Auflage, 224 Seiten, Englisch
- Verlag: Taylor & Francis
- ISBN-10: 1000587770
- ISBN-13: 9781000587777
- Erscheinungsdatum: 05.05.2022
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 6.44 MB
- Ohne Kopierschutz
- Vorlesefunktion
Sprache:
Englisch
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