The Virtual Public Servant / Progress in Mathematics (PDF)

Name: The Virtual Public Servant / Progress in Mathematics
Brand: Springer International Publishing
SKU: 139123082
Price: 106.99 EUR
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Artificial Intelligence and Frontline Work (Sprache: Englisch)

Autor: Stephen Jeffares

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The Virtual Public Servant / Progress in Mathematics, Stephen Jeffares

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With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how-after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service-the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers tocall handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work.

Stephen Jeffares is Senior Lecturer, School of Government at the University of Birmingham, UK, where, as a director of doctoral research for social sciences and co-director of INLOGOV's Public Management and Leadership programme, he combines his interest in methods, technology and public service. His previous books are Hybrid Governance in European Cities(with Chris Skelcher and Helen Sullivan) and Interpreting Hashtag Politics.

Autoren-Porträt von Stephen Jeffares

Stephen Jeffares is Senior Lecturer, School of Government at the University of Birmingham, UK, where, as a director of doctoral research for social sciences and co-director of INLOGOV's Public Management and Leadership programme, he combines his interest in methods, technology and public service. His previous books are Hybrid Governance in European Cities (with Chris Skelcher and Helen Sullivan) and Interpreting Hashtag Politics.

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Bibliographische Angaben

Autor: Stephen Jeffares
2020, 1st ed. 2021, 274 Seiten, Englisch
Verlag: Springer International Publishing
ISBN-10: 3030540847
ISBN-13: 9783030540845
Erscheinungsdatum: 30.11.2020

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Größe: 3.61 MB
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Englisch

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