Validation of QUTs Business Process Standardisation framework on the example of an industry project (PDF)

Master's Thesis from the year 2018 in the subject Business economics - Business Management, Corporate Governance, grade: 7, Queensland University of Technology (Faculty of Science and Engineering), course: Master in Business Process Management, language: English, abstract: This case study report undertook a validation exercise of the QUT Business Process Standardisation (BPS) framework. Standardisation is of great significance to organisations as it enables them to operate more efficiently and therefore to be more competitive in an increasingly challenging environment of globalisation. Using a validated BPS framework provides a higher degree of accuracy and therefore increases successes chances of BPS initiatives. It is critical for companies to use a verified concept to minimise risk of failure. Validation of the framework was sought through two research methods. Firstly, targeted interviews were undertaken and analysed to validate the individual steps of the framework.

The second part is the application of the framework by standardising an example process of the industry partner Red Rocks Company. For this component, the first three phases of the Business Process Management Lifecycle were applied: process discovery, process analysis and process design. In the last phase, a written policy was developed following the steps of the BPS framework and distributed to stakeholders. Overall, the QUT Business Process Standardisation framework was validated. Significant learnings have been taken by Red Rocks Company. For example, it was identified that process owners are not always assigned within the organisation which leads to low process management maturity. The work has to be viewed within its limitations of the one example process, the selected interviewees and the perspective of only one organisation. The interviews and practical application validated all steps of the framework and confirmed the significance of BPS within a global corporate environment.