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Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer s Business (eBook) Customer Service Step By Step - On Main Street and the Internet! 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Neue Perspektiven des modernen CRM-Managements in Autohäusern (eBook) Customer-Relationship-Management als Erfolgsfaktor von Banken (eBook) Customer-Relationship-Management im Industrieunternehmen. Vor- und Nachteile (eBook) Customer-Relationship-Management im Rahmen der Preispolitik. Am Beispiel Breuninger (eBook) Customer-Relationship-Management im Zeitalter des E-Business (eBook) Customer-Relationship-Management in Zeiten des globalen Wettbewerbs (eBook) Customer-Relationship-Management-Systeme. Ökonomische Begründung von CRM Systemen (eBook) Customer-Relationship-Management. 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