Windows Virus and Malware Troubleshooting (PDF)

Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8 and 10 Troubleshooting books and associated videos he's well versed in the problems and issues that PC users, IT Pros and System Administrators face when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training in educating people about sometimes complex subjects in simple and straightforward ways to great effect in his books and training videos.
Andrew Bettany is a Microsoft Most Valuable Professional (MVP), recognized for his Windows expertise, and a member of the Microsoft Springboard Technical Expert Panel. As leader of the IT Academy at the University of York, UK and Microsoft Certified Trainer, Andrew delivers learning and consultancy to businesses on a number of technical areas including Windows deployment and troubleshooting. He has created and manages the "IT Masterclasses" series of short intensive technical courses, run through his own training company Deliver IT Training Ltd. Passionate about learning and helping others, he frequently donates his time to work with Microsoft. He is a frequent speaker and proctor at TechEd conferences worldwide. In 2011 he delivered a "train the trainer" class in earthquake-hit Haiti to help the community rebuild their technology skills and returned again in November 2013 to deliver a second bootcamp. Very active on social media, Andrew can be found on LinkedIn Facebook and Twitter. He lives in a village just outside of the beautiful city of York in Yorkshire (UK).