2600 Phrases for Setting Effective Performance Goals

Contents

Introduction: How to Use This Book to Save Time and to
Write Compelling Performance Goals

PART I. PERFORMANCE APPRAISAL GOALS FOR
CORE COMPETENCIES AND COMMONLY RATED
PERFORMANCE FACTORS
Adaptability and Change Management Skills
Attendance and Punctuality (Reliability)
Attitude
Communication
Conflict Management and Resolution
Creativity and Innovation
Customer Satisfaction
Ethics, Integrity, and Trust
Hiring and Retention
Job Knowledge
Leadership
Listening Skills
Managerial Style
Motivation
Oral and Written Expression
Organizational and Planning Skills
Personal Style
Problem-Solving Skills and Results Orientation
Productivity and Volume
Professionalism and Grooming/Appearance
Quality
Safety
Self-Development
Staff Development
Strategic and Critical Thinking Skills
Supervision
Teamwork and Relationship-Building Skills
Technical Skills
Time Management
Work-Life Balance

PART II. PERFORMANCE APPRAISAL GOALS FOR
PARTICULAR TITLES AND ROLES
Accounting and Finance
Accountant
Auditor
Bookkeeper
Controller
Credit and Collections Manager
Financial Analyst
Human Resources
Benefits Administrator
Compensation Analyst
Employee and Labor Relations Representative
Recruiter (Corporate)
Training and Organizational Development Specialist
Information Technology
Database Administrator
Help Desk Coordinator
Programmer Analyst
Project Manager
Systems Analyst
Legal
Attorney
Contract Analyst
Legal Secretary
Paralegal
Manufacturing
Assembly and Packaging Technician
Equipment Technician
Master Scheduler
Plant Manager
Production Supervisor
Purchasing Agent
Quality Assurance Engineer
Supply Chain Manager
Operations
Administrative Assistant
Customer Service Representative
Dispatcher
Facilities Maintenance Supervisor 175
Office Manager
Receptionist
Research Analyst
Safety and Security Manager
Transportation Manager

Paul Falcone is principal of the Paul Falcone Workplace Leadership Consulting, LLC, specializing in management and leadership training, executive coaching, international keynote speaking, and facilitating corporate offsite retreats. He is the former CHRO of Nickelodeon and has held senior-level HR positions with Paramount Pictures, Time Warner, and City of Hope. He has extensive experience in entertainment, healthcare/biotech, and financial services, including in international, nonprofit, and union environments.

Paul is the author of a number of books, many of which have been ranked as #1 Amazon bestsellers in the categories of human resources management, business and organizational learning, labor and employment law, business mentoring and coaching, business conflict resolution and mediation, communication in management, and business decision-making and problem-solving. His books have been translated into Chinese, Korean, Vietnamese, Indonesian, and Turkish.

Paul is a certified executive coach through the Marshall Goldsmith Stakeholder Centered Coaching program, a long-term columnist for SHRM.org and HR Magazine, and an adjunct faculty member in UCLA Extension's School of Business and Management. He is an accomplished keynote presenter, in-house trainer, and webinar facilitator in the areas of talent and performance management, leadership development, and effective leadership communication.