A Guide to Customer Service Skills for Help Desk Professional
(Sprache: Englisch)
This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
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This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
Inhaltsverzeichnis zu „A Guide to Customer Service Skills for Help Desk Professional “
1. Achieving High Customer Satisfaction 2. Developing Strong Listening and Communication Skills
3. Winning Telephone Skills
4. Technical Writing Skills for Support Professionals
5. Handling Difficult Customer Situations
6. Solving and Preventing Problems
7. Business Skills for Technical Professionals
8. Teams and Team Players in a Help Desk Setting
9. Minimizing Stress and Avoiding Burnout
Appendix: Help Desk Resources
Bibliographische Angaben
- Autor: Knapp
- 2009, 3rd ed., Kartoniert (TB), Englisch
- Verlag: Course Technology
- ISBN-10: 1418836893
- ISBN-13: 9781418836894
Sprache:
Englisch
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