AXELOS: ITIL V3 Continual Service Improvement
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance...
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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Bibliographische Angaben
- Autor: AXELOS
- 2nd ed., 2013, 289 Seiten, mit farbigen Abbildungen, Maße: 21,7 x 27,9 cm, Kartoniert (TB), Deutsch
- Verlag: TSO
- ISBN-10: 0113314051
- ISBN-13: 9780113314058
- Erscheinungsdatum: 27.03.2013
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