Benchmarking Handbook
(Sprache: Englisch)
Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies...
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Klappentext zu „Benchmarking Handbook “
Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.
Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.
Inhaltsverzeichnis zu „Benchmarking Handbook “
- The theory of benchmarking- Benchmarking - the concept
- Benchmarking process in the company
- The benchmarking study
- The benchmarking process in the company - plan
- The benchmarking process - search
- The benchmarking process in the company - observe
- The benchmarking process in the company - analyze
- The benchmarking process in the company - adapt
- The benchmarking process in the company - recycle
- Benchmarking in a larger context
- Benchmarking as part of strategy and improvement
- Benchmarking code of conduct
- Benchmarking case studies
- Case - Statoil: Benchmarking the delivery process of casing for oil wells
- Case - Glamox: Benchmarking of purchasing for special products
- Benchmarking study documentation package
- Benchmarking documentation package
- Bibliography
- Index
Bibliographische Angaben
- Autoren: P. -G. Pettersen , B. Andersen
- 1995, 212 Seiten, Maße: 16 x 24,1 cm, Gebunden, Englisch
- Verlag: Springer Netherlands
- ISBN-10: 0412735202
- ISBN-13: 9780412735202
- Erscheinungsdatum: 31.12.1995
Sprache:
Englisch
Rezension zu „Benchmarking Handbook “
As an introduction to benchmarking, both as a tool and process, this book is highly recommended. - The Benchmark; A good feature of the book is its stress on the human aspects... is laid out logically with each step in the benchmarking process clearly explained... it has many diagrams - Supply Management
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