Beyond statistics

Contents1. Introduction1.1 Background 91.2 Objectives and working process 111.3 The project core partners 131.4 This publication and its contribution to networking 142. Methodology2.1 Overall process 162.2 Research methodology 182.3 Self-evaluation 212.4 Outcome Mapping and External Evaluation 232.5 Networking and dissemination: bi-national meetings 243. Inventory of Working and Treatment Methods offered by the centres3.1 Introduction to the Inventory 283.2 Structure of the Inventory 293.3 Results 293.3.1 Methods used by the centres 293.3.2 Objectives and indicators of achievement 323.3.3 Indicators 333.3.4 Summary of SWOT analysis: 343.4 Conclusions 414. A Framework for Quality Assessment4.1 Introduction to the Framework 444.2 Structure of the Framework for Quality Assessment 484.3 Evaluation of the Framework for Quality Assessment 645. Practice examples5.1 Equator Foundation 685.2 ICAR Foundation 715.3 Primo Levi Association 745.4 Unit for the Rehabilitation of Victims of Torture 805.5 XENION 835.6 ZEBRA 866. External evaluation: Outcome Mapping 927. Conclusions7.1 Key issues and challenges 957.2 Bi-national meetings 987.3 Staff care/Staff protection 1007.4 Integration or socio-cultural (re-)affiliations? 1087.5 Discrepancy between individual conflict analysis and institutional quality assessment 1117.6 Directions for further research: Research into transformation? 1128. References 115AppendicesAppendix 1: Core partners and bi-national partners 117Appendix 2: Framework for Evaluation and Anticipated Outcomes 135

Elise Bittenbinder, Diplom-Pädagogin, ist klinische Leiterin eines Behandlungszentrums für traumatisierte Flüchtlinge und Folteropfer.