Boella, M: Human Resource Management/Hospitality Industry
(Sprache: Englisch)
Now in its ninth edition, Human Resource Management in the Hospitality Industry: An Introductory Guide, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential...
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Klappentext zu „Boella, M: Human Resource Management/Hospitality Industry “
Now in its ninth edition, Human Resource Management in the Hospitality Industry: An Introductory Guide, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment.
Inhaltsverzeichnis zu „Boella, M: Human Resource Management/Hospitality Industry “
1. Background To The Industry's Workforce 2. Human Resource Management 3. Job Design 4. Recruitment 5. Selection 6. Appointment And Induction 7. Performance Management 8. Training 9. Management Development 10. Reward Systems 11. Job Evaluation 12. Incentives 13. Employee Benefits 14. Labour Turnover And Workforce Stability 15. Employee Relations 16. Employment Law 17. Human Resource Planning And Information Systems 18. Productivity And Labour Costs 19. Organizing Human Resources 20. Managing People 21. Manging in an International Context 22. HRM and Multi-Site Hospitality Operations 23. Customer Care and Quality 24. Employer Branding 25. Business Ethics
Autoren-Porträt von Michael Boella, Steven GossTurner
Michael J. Boella is Faculty Fellow at the University of Brighton and specializes in teaching human resource management and law. Steven Goss-Turner is Head of Operations of the School of Sport and Service Management at the University of Brighton.
Bibliographische Angaben
- Autoren: Michael Boella , Steven GossTurner
- 9th edition, XV, 331 Seiten, mit Schwarz-Weiß-Abbildungen, Maße: 18,9 x 24,4 cm, Kartoniert (TB), Englisch
- Verlag: Taylor & Francis Ltd.
- ISBN-10: 0415632544
- ISBN-13: 9780415632546
- Erscheinungsdatum: 18.02.2013
Sprache:
Englisch
Rezension zu „Boella, M: Human Resource Management/Hospitality Industry “
Michael Boella's book on HR management has become the established textbook on the subject - as this ninth edition proves. No industry relies more on the people it employs, on their attitude and on their skills. This book covers the wide range of HR challenges facing today's manager, how to deal with them and overcome them. It will rightly take pride of place on any manager's bookshelf. MIles Quest FIH, consultant 'This new edition is a comprehensive yet easy to read text with a full range of relevant and updated data. Hospitality management students at both undergraduate as well as postgraduate level will find many helpful examples in this well structured and student-friendly text.' Dr Florian Hummel,Dean & Course Leader MA Hospitality Management ANGELL Business School, Freiburg, Germany
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