BPMS in E-Government

From gathering business requirements to implementing an IT solution, there is a list of mediators whose tasks are to convey the message between one stage to the next (e.g. end users, business analysts, functional analysts, technical analysts, programmers, etc.) creating some sort of loss-in-translation between requirements and solution. Business Process Management System (BPMS) is a relatively new technology that is aimed at providing one environment where both business and IT practitioners can meet and talk the same language. Just like in business, everything in government boils down to processes, and consequently, everything in Electronic Government boils down to electronic process management systems. The work at hand draws a direct connection between E-Government and BPMS as a method for managing the relationship between government and citizens. This book, therefore, may be of interest to participants of both teams (i.e. IT and Business) as it offers an insight on how IT can influence the development of business practices, and on how business stakeholders perceive the merits of technology, and also it investigates an ongoing E-Government project in the Finnish city 'Oulu'.