Building a Digital Future

Embedding Required Cultural Transformation in the Organization 131 Measuring User Adoption, Key Performance Indicators, and Benefits Realization 133 Measure Benefits Realized Post Go-Live 137 Summing Up 138 Notes 140 Chapter 7 Fundamentals of Executing a Successful Dynamics 365 Project 141 Effective Communication 142 Importance of Design Thinking, UX Design, and Customer Journey Mapping 144 Establishing Clear Design Principles at the Outset 149 Shortening Project Timescales Through Empowered Decision Making and Collocated Teams 152 Pragmatic Approach to the Agile Implementation of Dynamics 365 156 Incorporating Traditional Planning Approaches with the Flexibility of Agile and Scrum 159 Embrace Change: Deliver to Time and Budget 161 Summing Up 164 Part Driving Innovation and Improvements with Dynamics 365 175 Chapter 8 Makers and III Shakers of Dynamics 365 Transformation 177 Project Charter: Roles and Responsibilities 178 Critical Role of the User on a Dynamics 365 Project 182 Understanding of Value to Use 185 Delivering Value and Getting an Equitable Return 186 Why Users Should Create Dynamics 365 Documentation 187 Role of Microsoft Customer Success Manager 192 Leverage Your Community 196 Summing Up 199 Notes 200 Chapter 9 What Does Post Go-Live Look Like? 201 The Windows: Planning for Operations 202 Manage Your Dynamics 365 Operations? 203 Best Practices for Dynamics 365 Operations 208 Value Add with Continuous Innovation 209 Managing Your Product Backlog Post Go-Live 218 Summing Up 223 Note 224 Chapter 10 Dynamics 365 Support and Continuous Improvement 225 Recommendation for the Dynamics 365 Business Team 227 Recommendations for the Dynamics 365 Application Support Technical Team 229 How to Support Dynamics 365 Implementation 232 How to Continuously Improve 236 Benefits Realization 244 Continuing Culture of Digital Transformation 245 Summing Up 248 Notes 249 Part IV Appendices 257 Appendix A Success Enablers for Dynamics 365 Implementation 259 Appendix B Microsoft FastTrack for Dynamics 365 275 Index 295

for your organization many years in the future. The authors succeeded in working out a surprisingly profound book. Definitely a must-read."
 
--Linas Sneideris, Associate Partner, EY
 

"The amount of in-depth knowledge and thought leadership from key stakeholders within the Dynamics 365 community is simply astonishing and has created a must-read book which tackles a complex topic in a very comprehensive and unbiased way."
 
--Tobias Lång, Chief Technology Officer, Engage Group
 

"The authors of this book expose the fascinating ways to give the readers guidance on how to be successful in D365 implementation in strategic, step-by-step ways. They expressed each chapter in holistic, simple words and easy to understand ways. Everyone who has ERP project management experience can relate to this book, although there's so much more in these pages. The authors touch upon the most important part of the implementation which is the digital transformation. This is a valuable, must read book for project teams and leaders who choose Microsoft Dynamics 365 ERP system."
 
--Sheila Maria Taestensen, Senior Project Manager
 

"This book will help anyone looking to transition to Microsoft D365 ERP; it covers many of the major elements enriched by insightful real-life examples."
 
--Martijn Brons, Global ERP Director
 
"As a digital transformation expert, the lessons learned from these initiatives are constantly evolving. Don't jump into one of these projects without reading this book. Too many projects fail as a result of missing one or more pieces of the necessary multi-faceted success strategy. This digital transformation Bible will be your 'go-to' for implementing Dynamics 365."
 
--Scott Schultz, Director of Business Applications, PwC
 

"If you want to understand key trends in modern business you must read this book--it was created in a challenging time by awesome authors. I'm 100% sure that you can find something valuable in Building a Digital Future. Enjoy reading!"
 
--Vadim Korepin, Senior Functional Architect, Microsoft
 

"Successful implementation of Dynamics 365 helps you achieve a big milestone in your digital transformation. This book covers different aspects of Dynamics 365 and leads you toward successful implementation. A must-read for all resources engaged with Dynamics 365."
 
--Satish Panwar, Senior Program Manager, Microsoft
 

"This book recommends key salient points to consider for go-live with Dynamics 365 and best practices post go-live. Managing backlog post go-live and ensuring a controlled change requests with adequate testing in staging is key before deploying to live environment. Upgrades to new versions of D365, is one of the most important things to keep your system evergreen. The power of this book is absolutely amazing; it doesn't let the reader forget about the plan post go-live and about future phases while the team is busy with the current phase."
 
--Kim Guldager, Product Owner, Bestseller
 

"Finally a book that does justice to the change management side of digital transformation for Dynamics365 with practical and relevant examples, including how to use new technologies for change activities."
 
--Lydia Broekhuizen, Senior Change Management Consultant, PowerObjects
 

"What I see here is excellent research on digital transformation with Microsoft Dynamics 365. Building a Digital Future has practical solutions to real world problems many business and IT leaders face. It's a book I wish I had written."
 
--Arvind Sahu, Head of Information Technology, Kari-Out Company