Thomson Delmar Learning's / Delmar's Clinical Medical Assisting, m. Buch, m. CD-ROM; .

Section I: General ProceduresUnit 1: Introduction to Medical Assisting and Health Professions1 Medical Assisting as a Profession2 Health Care Setting and the Health Care Team3 History of Medicine, Unit 2 The Therapeutic Approach4 Therapeutic Communication Skills, 5 Coping Skills for the Medical Assistant6 The Therapeutic Approach to the Patient with Life-Threatening IllnessUnit 3 Responsible Medical Practice7 Legal Considerations Legal Concepts8 Ethical Considerations9 Emergency Procedures and First Aid10 Infection Control, Medical Asepsis, and Sterilization11 Taking a Medical History, the Patient''s Chart, and Methods of Documentation12 Vital Signs and Measurements13 The Physical ExaminationUnit 4 Assisting with Specialty Examinations and Procedures14 Obstetrics and Gynecology15 Pediatrics16 Male Reproductive System17 Gerontology18 Examinations and Procedures of Body SystemsUnit 5 Advanced Techniques and Procedures19 Assisting with Minor Surgery20 Diagnostic Imaging21 Rehabilitation and Therapeutic Modalities22 Nutrition in Health and Disease23 Basic Pharmacology24 Calculation of Medication Dosage and Medication Administration25 ElectrocardiographyUnit 6 Laboratory Procedures26 Safety and Regulatory Guidelines in Medical Laboratory27 Introduction to Medical Laboratory28 Phlebotomy: Venipuncture and Capillary Puncture29 Hematology30 Urinalysis31 Basic Microbiology32 Specialty LaboratorySection II: Professional ProceduresUnit 7 Office and Human Resource Management33 The Medical Assistant as Office Manager34 The Medical Assistant as Human Resources ManagerUnit 8 Entry into the Professions35 Preparing for Medical Assisting Credentials36 Employment Strategies

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants. Marilyn S. Pooler, RN, MA, MEd, is a professor in medical assisting. She taughtfor more than 25 years at Springfield Technical Community College in Springfield,Massachusetts, and served as Department Chairperson for several years. She hasserved on the Certifying Board of the AAMA Task Force for test constructionand was a site surveyor for the AAMA for many years. She presently teaches refresher courses to medical assistants, licensed practical nurses, and registered nurses at Springfield Technical Community College. Dr. Tamparo, Ph.D., CMA-A (AAMA), is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants. Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American