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In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life. Fast, ]paced and down to earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success and how by concentrating on the happiness of those around you, you can dramatically increase your own.
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
- Autor: Tony Hsieh
- 2012, XIII, 289 Seiten, Maße: 16,8 x 10 cm, Kartoniert (TB), Englisch
- Verlag: Grand Central Publishing
- ISBN-10: 145550890X
- ISBN-13: 9781455508907
- Erscheinungsdatum: 24.05.2012
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