Design for Six Sigma for Service
(Sprache: Englisch)
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service...
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Klappentext zu „Design for Six Sigma for Service “
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Inhaltsverzeichnis zu „Design for Six Sigma for Service “
DFSS in a Service Organization DFSS Roadmap in Service Organizations Value Analysis and Enhancement Lean Operation and Process Analysis Process Design: Deployment and Management Customer Analysis Service Quality Measures Theory of Inventive Problem Solving for Service Theory of Constraints Change Management Basic Statistical Methods in Service DFSS Advanced Statistical Methods in Service DFSS
Autoren-Porträt von Kai Yang
Kai Yang, Ph.D., is an associate professor of Industrial and Manufacturing Engineering at Wayne State University in Detroit. He is also a consultant with extensive experience in quality and reliability engineering.
Bibliographische Angaben
- Autor: Kai Yang
- 2005, 512 Seiten, Gebunden, Englisch
- Verlag: McGraw-Hill Professional
- ISBN-10: 0071445552
- ISBN-13: 9780071445559
Sprache:
Englisch
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