Developing and Measuring Training the Six Sigma Way
A Business Approach to Training and Development
(Sprache: Englisch)
This book translates the Six Sigma methodologies, tools, and techniques that are already accepted and embraced by business stakeholders in a way that is customized specifically for the design and implementation of employee development programs.
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Produktinformationen zu „Developing and Measuring Training the Six Sigma Way “
This book translates the Six Sigma methodologies, tools, and techniques that are already accepted and embraced by business stakeholders in a way that is customized specifically for the design and implementation of employee development programs.
Klappentext zu „Developing and Measuring Training the Six Sigma Way “
This important resource translates the popular Six Sigma methodologies, tools, and techniques in a way that is customized specifically for the design, implementation, and measurement of employee development programs. A proven alternative to the Kirkpatrick Model, this new model offers a more effective method for designing and testing the effectiveness of training. Throughout the book, the author presents tools in a user-friendly and understandable format that is tailored for implementation in the development and measurement of employee learning programs. Step-by-step, Developing and Measuring Training the Six Sigma Way walks the reader through the highly effective and proven DMADDI(TM) process.
This important resource translates the popular Six Sigma methodologies, tools, and techniques in a way that is customized specifically for the design, implementation, and measurement of employee development programs. A proven alternative to the Kirkpatrick Model, this new model offers a more effective method for designing and testing the effectiveness of training.
Throughout the book, the author presents tools in a user-friendly and understandable format that is tailored for implementation in the development and measurement of employee learning programs. Step-by-step, Developing and Measuring Training the Six Sigma Way walks the reader through the highly effective and proven DMADDI process:
- Define-What Are the Business Opportunities?
- Measure-What Business Targets Do We Need to Meet?
- Analyze-What Needs to Be Learned?
- Design-How Should We Teach It?
- Develop-Does Our Prototype Match Our Design?
- Implement-Did Implementation Meet Both Business and Instructional Requirements?
Praise for Developing and Measuring Training the Six Sigma Way
"Finally! Something other than Kirkpatrick's Four Level Model! Executives know and care about the power of Six Sigma, and Islam masterfully demonstrates how Six Sigma can be used in the design and evaluation of any training program-which leads to the results that the C-level actually care about!"
--Kevin Kruse, publisher, e-LearningGuru.com
"This landmark book describes a proven process for solving the single, biggest problem training managers have?-making sure their programs are fully aligned with the business. The Six Sigma process described by Kaliym Islam is an indispensable tool for program managers, training managers, directors, and CLOs."
--Josh Bersin, CEO, Bersin & Associates
"Training departments are at risk if they don't contribute to the bottom line. Developing and Measuring Training the Six Sigma Way shows how training can add value through business acumen, innovation, and leadership and brings instant credibility to training departments by applying Six Sigma methodology to decrease customer disappointment and increase customer success!"
--Jaison Williams, director of organizational development, Cendant Corporation
Throughout the book, the author presents tools in a user-friendly and understandable format that is tailored for implementation in the development and measurement of employee learning programs. Step-by-step, Developing and Measuring Training the Six Sigma Way walks the reader through the highly effective and proven DMADDI process:
- Define-What Are the Business Opportunities?
- Measure-What Business Targets Do We Need to Meet?
- Analyze-What Needs to Be Learned?
- Design-How Should We Teach It?
- Develop-Does Our Prototype Match Our Design?
- Implement-Did Implementation Meet Both Business and Instructional Requirements?
Praise for Developing and Measuring Training the Six Sigma Way
"Finally! Something other than Kirkpatrick's Four Level Model! Executives know and care about the power of Six Sigma, and Islam masterfully demonstrates how Six Sigma can be used in the design and evaluation of any training program-which leads to the results that the C-level actually care about!"
--Kevin Kruse, publisher, e-LearningGuru.com
"This landmark book describes a proven process for solving the single, biggest problem training managers have?-making sure their programs are fully aligned with the business. The Six Sigma process described by Kaliym Islam is an indispensable tool for program managers, training managers, directors, and CLOs."
--Josh Bersin, CEO, Bersin & Associates
"Training departments are at risk if they don't contribute to the bottom line. Developing and Measuring Training the Six Sigma Way shows how training can add value through business acumen, innovation, and leadership and brings instant credibility to training departments by applying Six Sigma methodology to decrease customer disappointment and increase customer success!"
--Jaison Williams, director of organizational development, Cendant Corporation
Inhaltsverzeichnis zu „Developing and Measuring Training the Six Sigma Way “
Figures, Tables, and ExhibitsForeword, by Edward A. Trolley
Preface
Acknowledgments
Introduction
PART ONE: THE BACKGROUND
1 Why ISD Has Difficulty Addressing Business Issues
What Is ISD?
History of ISD
ISD Models
Summary
2 What Is Six Sigma?
Six Sigma Defined
The History of Six Sigma
Six Sigma in the Training World
Important Six Sigma Concepts
Six Sigma Models
The Six Sigma Organization
Shortcomings of Six Sigma
Summary
3 Reasons for a Six Sigma Methodology
True Return on Investment
When ISD Is Used as a Development Methodology
The Solution
Benefits of a Six Sigma Approach
Determining Which Six Sigma Model to Use
Summary
PART TWO: DMADDI
4 A DMADDI Overview
The DMADDI Model
Evaluation in DMADDI
Project Organizational Structure
Summary
5 Define: What Are the Business Requirements?
Why a Separate Phase for Business Analysis?
Define Step 1: Form a Business Review Team
Define Step 2: Develop and Validate the Project Charter
Define Step 3: Complete the Define Tollgate
DMADDI Tools for Define
Summary
6 Measure: What Targets Do We Need to Meet?
The Honeymoon Is Over
DMADDI Road Map
Measure Step 1: Identifying Business Requirements
Measure Step 2: Prioritizing Business Requirements
Measure Step 3: Translating Business Requirements into Measurable Targets
It's All in the Translation
Measure Step 4: Complete the Measure Tollgate
Measure Step 5: Transfer Requirements to the Development Team
DMADDI Tools for Measure
Summary
7 Analyze: What Needs to Be Learned?
DMADDI Road Map
Analyze Step 1: Assembling a Design Team
Analyze Step 2: Identifying What Needs to Be Learned
Analyze Step 3: Validating and Prioritizing What Needs to Be Learned
Analyze Step 4: Complete the Analyze Tollgate
DMADDI Tools for Analyze
Summary
8 Design: How Should We Teach It?
DMADDI Road Map
Design in ISD
Design in
... mehr
DMADDI
Design Step 1: Identify the Learning Platform
Design Step 2: Convert Objectives into Learning Activities
Design Step 3: Create a Communication Tool
Design Step 4: Identify Development Resources
Design Step 5: Complete the Design Tollgate
DMADDI Tools for Design
Summary
9 Develop: Does Our Prototype Match Our Design?
DMADDI Road Map
Develop Step 1: Identifying the Factors
Develop Step 2: Developing Controls
Develop Step 3: Validating the Outputs of the Develop Phase
Develop Step 4: Complete the Develop Tollgate
DMADDI Tools for Develop
Summary
10 Implement: Did the Implementation Meet Business and Instructional Requirements?
DMADDI Road Map
Implement in ISD
Implement in DMADDI
A Brief Recap
What Happens in the Implement Phase
Implement Step 1: Revisit the Project Requirements
Implement Step 2: Validate the Perspective of the Stakeholders
Implement Step 3: Gather and Analyze Project Data
Implement Step 4: Develop a Reporting Action Plan
Implement Step 5: Prepare Presentation and Update Storyboard
Implement Step 6: Complete the Implement Tollgate
Implement Step 7: Celebrate
A Final Word
DMADDI Tools for Implement
Summary
11 If Not Us, Who? If Not Now, When?
PART THREE: A DMAIC CASE STUDY
12 E-Learning the Six Sigma Way
The Background
The Organizational Structure
What's Important? The Define Phase
How Are We Doing? The Measure Phase
What's Wrong? The Analyze Phase
What Do We Need to Do? The Improve Phase
How Do We Guarantee Performance? The Control Phase
A Final Thought
References
Index
About the Author
Design Step 1: Identify the Learning Platform
Design Step 2: Convert Objectives into Learning Activities
Design Step 3: Create a Communication Tool
Design Step 4: Identify Development Resources
Design Step 5: Complete the Design Tollgate
DMADDI Tools for Design
Summary
9 Develop: Does Our Prototype Match Our Design?
DMADDI Road Map
Develop Step 1: Identifying the Factors
Develop Step 2: Developing Controls
Develop Step 3: Validating the Outputs of the Develop Phase
Develop Step 4: Complete the Develop Tollgate
DMADDI Tools for Develop
Summary
10 Implement: Did the Implementation Meet Business and Instructional Requirements?
DMADDI Road Map
Implement in ISD
Implement in DMADDI
A Brief Recap
What Happens in the Implement Phase
Implement Step 1: Revisit the Project Requirements
Implement Step 2: Validate the Perspective of the Stakeholders
Implement Step 3: Gather and Analyze Project Data
Implement Step 4: Develop a Reporting Action Plan
Implement Step 5: Prepare Presentation and Update Storyboard
Implement Step 6: Complete the Implement Tollgate
Implement Step 7: Celebrate
A Final Word
DMADDI Tools for Implement
Summary
11 If Not Us, Who? If Not Now, When?
PART THREE: A DMAIC CASE STUDY
12 E-Learning the Six Sigma Way
The Background
The Organizational Structure
What's Important? The Define Phase
How Are We Doing? The Measure Phase
What's Wrong? The Analyze Phase
What Do We Need to Do? The Improve Phase
How Do We Guarantee Performance? The Control Phase
A Final Thought
References
Index
About the Author
... weniger
Autoren-Porträt von Kaliym A. Islam
Kaliym A. Islam is the director of learning product development and technology services for the Depository Trust & Clearing Corporation. He received his Six Sigma Black Belt from Motorola and is an advocate for positioning learning organizations as business units in order to enhance their credibility and value to organizations. Kaliym is vice-president of MetroSet, a consortium dedicated to technology education and a member of the advisory board of the Chief Learning Officer Institute.Kaliym is a featured contributing writer to LTI NewsLine and has published a number of articles. He has been a keynote presenter on the subject of the application of business approaches to training development at a number of industry conferences. A former educator in the New York City public schools, Kaliym has been the recipient of the Gift of Time Award, as well as the Horace E. Green Award. He has been cited by the City Council of New York for his innovative work as an educator and by the Jackie Robinson Center for Physical Culture for his educational leadership. Recently he was named to the Manchester Who's Who of Executives.
Bibliographische Angaben
- Autor: Kaliym A. Islam
- 2006, 1. Auflage., 256 Seiten, Maße: 17,9 x 23,5 cm, Kartoniert (TB), Englisch
- Verlag: Wiley & Sons
- ISBN-10: 0787985333
- ISBN-13: 9780787985332
Sprache:
Englisch
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