E-government impacts on service delivery

The researcher came up with objectives to guide the research which were to assess the extent to whether e-government is being used fully or partially used in BCC, to analyse the value added by the use of e-government in improving service provision, to examine the e-service delivery channels that Bulawayo City Council is using, to examine challenges associated with the use of e-government and to recommend strategies that can be used to improve the use of e-government. Bulawayo City Council started using e-government several years ago but it still faces challenges in providing efficient and effective services to the residents. In this regard it was imperative to find out through this research how the challenges faced in e-government can be minimized and the benefits maximized. Chapter two provides the literature review e-services that are provided by local authorities across the globe and the e-service stations that are used, the interrelationships in e-government, Challenges such as poor internet networks , lack of gadgets, resistance from residents, poor internal structures ,lack of ICT skills and lack of capital were highlighted.