Empirical study of the cooperation process between broker and insurer
Opportunities for change in the insurance production process using the Swiss non-life commercial insurance industry as an example
(Sprache: Englisch)
The study assesses and proposes opportunities for change in the cooperation between brokers and insurers using the Swiss commercial non-life insurance industry as an example. The term "cooperative production process" refers to functions which typically...
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The study assesses and proposes opportunities for change in the cooperation between brokers and insurers using the Swiss commercial non-life insurance industry as an example. The term "cooperative production process" refers to functions which typically involve cooperation such as need analysis, submission process, and contract issuance. A functional approach, value chain analysis and transaction cost theory build the theoretical framework of the analysis. A broad survey and personal expert interviews disclose that the current cooperative process is characterized by a broad range of issues both on a process, organization as well as relationship level. On the one hand, survey results confirm the persistence of a traditional understanding of an intermediary role of the broker and a highly integrated value chain of insurers. On the other hand, there are clear tendencies of a shift of consulting functions to the broker. Overall, unclear roles and respective responsibilities, a low degree of standardization as well as a lack of process performance measurement are the major underlying reasons of issues.
Bibliographische Angaben
- Autor: Angela Zeier
- 2011, 84 Seiten, Maße: 15 x 22 cm, Kartoniert (TB), Englisch
- Verlag: VDM Verlag Dr. Müller
- ISBN-10: 3639361687
- ISBN-13: 9783639361681
Sprache:
Englisch
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