Fundamentals of Case Management, International Edition

1. Ethics and Other Professional Responsibilities for Human Service Workers
2. Case Management: Definition and
3. Applying the Ecological Model: A Theoretical Foundation for Human Services
4. Cultural Competence???
5. Attitudes and Boundaries????
6. Clarifying Who Owns the Problem????
7. Identifying
8. Listening and Responding
9. Asking Questions????
10. Bringing Up Difficult Issues????
11. Addressing and Disarming Anger????
12. The Effective Combination of Skills
13. Putting It All Together
14. Documenting Initial Inquiries????
15. The First Interview
16. Social Histories and Assessment Forms??
17. Using the DSM???
18. The Mental Status Examination????
19. Receiving and Releasing Information???
20. Planning for Positive Change and Recovery
21. Developing a Service Plan at the Case Management Unit
22. Preparing for a Service Planning Conference or Disposition Planning Meeting
23. Making the Referral and Assembling the Record???
24. Documentation and Recording????
25. Monitoring the Services or Treatment???
26. Developing Goals and Objectives at the Provider Agency????
27. Terminating the Case???
28. Taking Care of Yourself