Intentional Interviewing & Counseling, International Edition, w. CD-ROM

Before You Start: Building Competency in Interviewing and Counseling. Section I: INTRODUCTION. 1. Toward Intentional Interviewing and Counseling. 2. Ethics, Multicultural Competence, and Wellness. 3. Attending Behavior: Basic to Communication. Section II: HEARING CLIENT STORIES: HOW TO ORGANIZE AN INTERVIEW. 4. Questions: Opening Communication. 5. Observation Skills. 6. Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening. 7. Observing and Reflecting Feelings: A Foundation of Client Experience. 8. Listening Skills: How to Conduct a Well-Formed Interview. Section III: HELPING CLIENTS GENERATE NEW STORIES THAT LEAD TO ACTION: INFLUENCING SKILLS AND STRATEGIES. 9. The Skills of Confrontation: Supporting While Challenging. 10. Focusing the Interview: Exploring the Story from Multiple Perspectives. 11. Reflection of Meaning and Interpretation/Reframing: Helping Clients Restory Their Lives. 12. Influencing Skills: Five Strategies for Change. Section IV: SKILL INTEGRATION. 13. Skill Integration: Putting it All Together. 14. Microskills and Counseling Theory: Sequencing Skills and Interview Stages 15. Determining Personal Style and Future Theoretical/Practical Integration. Appendix: Glossary of Terms for Brain Areas Discussed in Research Portions of this Book.

Allen E. Ivey ist Professor und Direktor für Beratungspsychologie an der University of Massachusetts, USA. Er ist Autor zahlreicher Fachbücher, war Präsident der 'Division Counseling' der American Psychological Association und hat viele deutsche und internationale Unternehmen beraten. Sein bekanntestes Trainingsprogramm in Europa ist das Kommunikationstraining 'Von Mensch zu Mensch'.