IT Essentials. PC Hardware and Software, Companion Guide

Procedures Identify Safety Procedures and Potential Hazards for Users and Technicians General Safety Guidelines Electrical Safety Guidelines Fire Safety Guidelines Identify Safety Procedures to Protect Equipment from Damage and Data from Loss Electrostatic Discharge Electromagnetic Interference Climate Power Fluctuation Types Power Protection Devices Identify Safety Procedures to Protect the Environment from Contamination Material Safety Data Sheet Proper Disposal of Batteries Proper Disposal of Monitors or CRTs Proper Disposal of Toner Kits, Cartridges, and Developers Proper Disposal of Chemical Solvents and Aerosol Cans Identify Tools and Software Used with Personal Computer Components and Their Purposes Identify Hardware Tools and Their Purpose ESD Tools Hand Tools Cleaning Tools Diagnostic Tools Identify Software Tools and Their Purpose Disk Management Tools Protection Software Tools Identify Organizational Tools and Their Purpose Personal Reference Tools Internet Reference Tools Miscellaneous Tools Implement Proper Tool Use Demonstrate Proper Use of an Antistatic Wrist Strap Demonstrate Proper Use of an Antistatic Mat Antistatic Mat Workbench Demonstrate Proper Use of Various Hand Tools Screws Flat-Head Screwdriver Phillips-Head Screwdriver Hex Driver Part Retriever, Needle-Nose Pliers, or Tweezers Demonstrate Proper Use of Cleaning Materials Computer Cases and Monitors LCD Screens CRT Screens Component Contacts Keyboard Mouse Summary Summary of Exercises Labs Worksheets Check Your Understanding Chapter 3 Computer Assembly--Step by Step Objectives Key Terms Open the Case Install the Power Supply Attach the Components to the Motherboard and Install the Motherboard Install a CPU and a Heat Sink/Fan Assembly CPU Heat Sink/Fan Assembly Install the RAM Install the Motherboard Install Internal Drives Install Drives in External Bays Install the Optical Drive Install the Floppy Drive Install Adapter Cards Install the NIC Install the Wireless NIC Install the Video Adapter Card Connect All Internal Cables Connect the Power Cables Motherboard Power Connections SATA Power Connectors Molex Power Connectors Berg Power Connectors Connect the Data Cables PATA Data Cables SATA Data Cables Reattach the Side Panels and Connect External Cables to the Computer Reattach the Side Panels to the Case Connect External Cables to the Computer Floppy Drive Data Cables Boot the Computer for the First Time Identify Beep Codes Describe BIOS Setup Summary Summary of Exercises Labs Virtual Desktop Activities Check Your Understanding Chapter 4 Basics of Preventive Maintenance and Troubleshooting Objectives Key Terms Explain the Purpose of Preventive Maintenance Hardware Software Benefits Identify the Steps of the Troubleshooting Process Explain the Purpose of Data Protection Data Backup Identify the Problem Conversation Etiquette Open-Ended Questions Closed-Ended Questions Documenting Responses Event Viewer Device Manager Beep Codes BIOS Information Diagnostic Tools Establish a Theory of Probable Causes Test the Theory to Determine an Exact Cause Implement the Solution Verify Solution, Full System Functionality, and If Applicable, Implement Preventive Measures Document Findings, Actions, and Outcomes Summary Summary of Exercises Check Your Understanding Chapter 5 Fundamental Operating Systems Objectives Key Terms Explain the Purpose of an Operating System Describe Characteristics of Modern Operating Systems Control Hardware Access File and Folder Management User Interface Application Management Explain Operating System Concepts Modes of Operation Real Mode Protected Mode Virtual Real Mode Compatibility Mode 32-Bit Versus 64-Bit Processor Architecture Describe and Compare Operating Systems to Include Purpose, Limitations, and Compatibilities Describe Desktop Operating Systems Microsoft Windows Apple Mac OS UNIX/Linux Describe Network Operating Systems Determine Operating System Based on Customer Needs Identify Applications and Environments That Are Compatible with an Operating System Determine Minimum Hardware Requirements and Compatibility with the OS Platform Hardware Compatibility List Install an Operating System Identify Hard Drive Setup Procedures Partitioning and Formatting Prepare the Hard Drive Install the Operating System Using Default Settings Create User Accounts Complete the Installation Describe Custom Installation Options Disk Cloning Network Installation Recovery Disc Factory Recovery Partition Identify the Boot Sequence Files and Registry Files Windows XP Boot Process NTLDR and the Windows Boot Menu Windows Registry NT Kernel Describe How to Manipulate Operating System Files Startup Modes Describe Directory Structures File Extensions and Attributes Describe NTFS and FAT32 Navigate a GUI (Windows) Manipulate Items on the Desktop Display Properties Desktop Items Start Menu My Computer Launching Applications My Network Places Explore Control Panel Applets Control Panel Applets Display Settings Explore Administrative Tools Computer Management Device Manager Task Manager Services Performance Monitor Event Viewer MMC Remote Desktop Performance Settings Install, Navigate, and Uninstall an Application Add or Remove Programs Applet Add an Application Uninstall an Application Describe Upgrading an Operating System Upgrading the Operating System to Windows XP Upgrading the Operating System to Windows Vista Identify and Apply Common Preventive Maintenance Techniques for Operating Systems Create a Preventive Maintenance Plan Preventive Maintenance Planning Device Driver Updates Firmware Updates Operating System Updates Security Startup Programs Schedule a Task System Utilities Automatic Updates Restore Point Backup Status and Configuration ERD and ASR Back Up the Hard Drive Normal Backup Copy Backup Differential Backup Incremental Backup Daily Backup Backup Media Troubleshoot Operating Systems Review the Troubleshooting Process Step 1: Identify the Problem Step 2: Establish a Theory of Probable Causes Step 3: Determine an Exact Cause Step 4: Implement a Solution Step 5: Verify Solution and Full System Functionality Step 6: Document Findings Identify Common Problems and Solutions Summary Summary of Exercises Labs Worksheets Check Your Understanding Chapter 6 Fundamental Laptops and Portable Devices Objectives Key Terms Describe Laptops and Other Portable Devices Identify Common Uses of Laptops Identify Common Uses of PDAs and Smartphones Identify and Describe the Components of a Laptop Describe the Components Found on the Outside of the Laptop Describe Input Devices Found on Laptops Describe the Components Found on the Laptop Docking Station Compare and Contrast Desktop and Laptop Components Compare and Contrast Desktop and Laptop Motherboards Compare and Contrast Desktop and Laptop Processors Compare and Contrast Desktop and Laptop Power Management Compare and Contrast Desktop and Laptop Expansion Capabilities Explain How to Configure Laptops Describe How to Configure Power Settings Configuring Power Settings in Windows XP and Vista Managing Power Usage Power Management for the Hard Drive and the Display Setting the Laptop Power Options Adjusting Low Battery Warnings Describe the Safe Installation and Removal of Laptop Components Battery Replacement Steps Optical Drive Replacement Steps Hard Drive Replacement Steps Expansion Memory Replacement Steps PC Expansion Card Replacement Steps Hot-Swappable Device Removal Steps Laptop Communication Hardware Installation and Configuration Ethernet Installation and Configuration Steps Wireless Ethernet Installation and Configuration Steps Modem Installation and Configuration Steps Bluetooth Installation and Configuration Steps Infrared Installation and Configuration Steps Cellular WAN Installation and Configuration Steps Compare the Different Mobile Phone Standards Identify Common Preventive Maintenance Techniques for Laptops and Portable Devices Identify Appropriate Cleaning Procedures Laptop Keyboard Cleaning Procedures Ventilation Cleaning Procedures LCD Cleaning Procedures Touch Pad Cleaning Procedures Floppy Drive Cleaning Procedures Optical Drive Cleaning Procedures Cleaning a CD or DVD Disc Identify Optimal Operating Environments Describe How to Troubleshoot Laptops and Portable Devices Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Worksheets Virtual Laptop Activities Check Your Understanding Chapter 7 Fundamental Printers and Scanners Objectives Key Terms Describe the Types of Printers Currently Available Describe the Characteristics and Capabilities of Printers Capacity and Speed Color or Black and White Quality Reliability Total Cost of Ownership Describe Printer-to-Computer Interfaces Serial Ports Parallel Ports SCSI Interfaces USB Interfaces FireWire Connections Ethernet Connections Wireless Connections Describe Laser Printers Describe Impact Printers Describe Inkjet Printers Describe Solid-Ink Printers Describe Other Printer Types Thermal Printers Dye-Sublimation Printers Describe the Installation and Configuration Process for Printers Describe How to Set Up a Printer Explain How to Power and Connect the Device Using a Local or Network Port Describe How to Install and Update the Device Driver, Firmware, and RAM Printer Drivers Firmware Printer Memory Identify Configuration Options and Default Settings Describe How to Optimize Printer Performance Describe How to Print a Test Page Printing a Test Page Printing from an Application Testing a Printer Testing the Printer from the Printer Panel Describe How to Share a Printer Describe the Types of Scanners Currently Available Describe Scanner Types, Resolution, and Interfaces Describe All-in-One Devices Describe Flatbed Scanners Describe Handheld Scanners Describe Drum Scanners Describe the Installation and Configuration Process for Scanners Explain How to Power and Connect a Scanner Describe How to Install and Update the Device Driver Identify Configuration Options and Default Settings Identify and Apply Common Preventive Maintenance Techniques for Printers and Scanners Describe Printer Maintenance Describe Scanner Maintenance Troubleshoot Printers and Scanners Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Labs Check Your Understanding Chapter 8 Fundamental Networks Objectives Key Terms Explain the Principles of Networking Define Computer Networks Explain the Benefits of Networking Describe Types of Networks Describe a LAN Describe a WAN Describe a WLAN Explain Peer-to-Peer Networks Explain Client/Server Networks Describe Basic Networking Concepts and Technologies Explain Bandwidth and Data Transmission Describe IP Addressing Dotted Decimal Classful Subnetting Subnet Mask Manual Configuration Define DHCP Define NAT Describe Internet Protocols and Applications Define ICMP Describe the Physical Components of a Network Identify the Names, Purposes, and Characteristics of Network Devices Hubs Bridges and Switches Routers Wireless Access Points Multipurpose Devices Identify the Names, Purposes, and Characteristics of Common Network Cables Twisted Pair Category Rating Coaxial Cable Fiber-Optic Cable Describe LAN Topologies and Architectures Describe LAN Topologies Physical Topologies Logical Topologies Describe LAN Architectures Ethernet Token Ring FDDI Identify Standards Organizations Identify Ethernet Standards Explain Cabled Ethernet Standards Ethernet Technologies Summary of Ethernet Technologies Explain Wireless Ethernet Standards Explain the OSI and TCP/IP Data Models Define the TCP/IP Model Application Layer Protocols Transport Layer Protocols Internet Layer Protocols Network Access Layer Protocols Define the OSI Model Compare the OSI and TCP/IP Models Describe How to Configure a NIC and a Modem Install or Update a NIC Driver Uninstall a NIC Driver Attach the Computer to an Existing Network Describe the Installation of a Modem AT Commands Identify the Names, Purposes, and Characteristics of Other Technologies Used to Establish Connectivity Describe Telephone Technologies Analog Telephone Integrated Services Digital Network (ISDN) Digital Subscriber Line (DSL) Define Power Line Communication Define Broadband Cellular Cable DSL Satellite Fiber Broadband Define VoIP Define VPN Identify and Apply Common Preventive Maintenance Techniques Used for Networks Counterfeiting and the IT Industry Troubleshoot a Network Review the Troubleshooting Process Identify Common Network Problems and Solutions Summary Summary of Exercises Labs Worksheets Packet Tracer Activities Check Your Understanding Chapter 9 Fundamental Security Objectives Key Terms Explain Why Security Is Important Describe Security Threats Define Viruses, Worms, and Trojans Explain Web Security Define Adware, Spyware, and Grayware Explain Denial of Service Describe Spam and Popup Windows Explain Social Engineering Explain TCP/IP Attacks Explain Data Wiping, Hard Drive Destruction, and Recycling Data Wiping Hard Drive Destruction Hard Drive Recycling Identify Security Procedures Explain What Is Required in a Basic Local Security Policy Explain the Tasks Required to Protect Physical Equipment Describe Ways to Protect Data Password Protection Data Encryption Software Firewall Data Backups Smart Card Security Biometric Security File System Security Describe Wireless Security Techniques Identify Common Preventive Maintenance Techniques for Security Explain How to Update Signature Files for Antivirus and Antispyware Software Explain How to Install Operating System Service Packs and Security Patches Troubleshoot Security Review the Troubleshooting Process Step 1: Identify the Problem Step 2: Establish a Theory of Probably Causes Step 3: Determine an Exact Cause Step 4: Implement the Solution Step 5: Verify Solution and Full System Functionality Step 6: Document Findings Identify Common Problems and Solutions Summary Summary of Exercises Worksheets Packet Tracer Activities Check Your Understanding Chapter 10 Communication Skills Objectives Key Terms Explain the Relationship Between Communication and Troubleshooting Describe Good Communication Skills and Professional Behavior Determine the Computer Problem of the Customer Display Professional Behavior with the Customer Focus the Customer on the Problem During the Call Talkative Customer Rude Customer Angry Customer Knowledgeable Customer Inexperienced Customer Use Proper Netiquette Implement Time and Stress Management Techniques Workstation Ergonomics Time Management Stress Management Observe Service Level Agreements Follow Business Policies Explain Ethics and Legal Aspects of Working with Computer Technology Ethical Customs Legal Rules Describe the Call Center Environment and Technician Responsibilities Describe the Call Center Environment Describe Level-One Technician Responsibilities Describe Level-Two Technician Responsibilities Summary Summary of Exercises Worksheets Class Discussions Check Your Understanding Chapter 11 Advanced Personal Computers Objectives Key Terms Give an Overview of Field, Remote, and Bench Technician Jobs Explain Safe Lab Procedures and Tool Use Review Safe Working Environments and Procedures Review Names, Purposes, Characteristics, and Safe and Appropriate Use of Tools Identify Potential Safety Hazards and Implement Proper Safety Procedures for Computer Components Describe Environmental Issues Describe Situations Requiring Replacement of Computer Components Select a Case and Power Supply Select a Motherboard Select the CPU and Heat Sink/Fan Assembly Select RAM Select Adapter Cards Graphics Cards Sound Cards Storage Controllers Input/Output Cards Network Interface Cards Capture Cards Select Storage Devices and Hard Drives Floppy Disk Drive Media Readers Hard Drives Solid State Drives Optical Drives External Storage Select Input and Output Devices Upgrade and Configure Personal Computer Components and Peripherals Upgrade and Configure a Motherboard CPU Installation Jumper Settings CMOS Battery Installation Motherboard Installation BIOS Updates Advanced BIOS Settings Upgrade and Configure a CPU and a Heat Sink/Fan Assembly Upgrade and Configure RAM Upgrade and Configure BIOS Upgrade and Configure Storage Devices and Hard Drives Upgrade and Configure Input and Output Devices Identify and Apply Common Preventive Maintenance Techniques for Personal Computer Components Clean Internal Components Clean the Case Inspect Computer Components CPU and Cooling System RAM Connections Storage Devices Adapter Cards Power Devices Loose Screws Keyboard and Mouse Cables Troubleshoot Computer Components and Peripherals Review the Troubleshooting Process Identify Common Problems and Solutions Storage Device Problems Motherboard and Internal Component Problems Power Supply Problems CPU Problems and Memory Problems Apply Troubleshooting Skills Summary Summary of Exercises Labs Worksheets Check Your Understanding Chapter 12 Advanced Operating Systems Objectives Key Terms Select the Appropriate Operating System Based on Customer Needs Describe Operating Systems Describe Network Operating Systems Windows OS Directory Structures User File Locations System File Locations Fonts Temporary Files Program Files Offline Files and Folders Install, Configure, and Optimize an Operating System Compare and Contrast a Default Installation and a Custom Installation Install Windows XP Professional Using a Custom Installation Unattended Installation in Windows XP Unattended Installation in Windows Vista Image-Based Installation Remote Installation Create, View, and Manage Disks, Directories, and Files Disk Structure Drive Status File System Identify Procedures and Utilities Used to Optimize the Performance of Operating Systems System Tools Administrative Tools Services Device Manager Task Manager System Monitor Regional and Language Options Temporary Files Identify Procedures and Utilities Used to Optimize the Performance of Browsers Describe Installation, Use, and Configuration of Email Software Set Screen Resolution and Update the Video Driver Describe Installation of a Second Operating System The Boot.ini File Windows CLI Commands MSCONFIG SFC Describe How to Upgrade Operating Systems Describe Preventive Maintenance Procedures for Operating Systems Schedule Automatic Tasks and Updates GUI Scheduled Tasks CLI Scheduled Tasks Windows Automatic Updates Set Restore Points Troubleshoot Operating Systems Review the Troubleshooting Process Step 1: Identify the Problem Step 2: Establish a Theory of Probable Causes Step 3: Determine an Exact Cause Step 4: Implement a Solution Step 5: Verify Solution and Full System Functionality Step 6: Document Your Findings Identify Common Problems and Solutions Apply Troubleshooting Skills Summary Summary of Exercises Labs Check Your Understanding Chapter 13 Advanced Laptops and Portable Devices Objectives Key Terms Describe Wireless Communication Methods for Laptops and Portable Devices Describe Bluetooth Technology Describe Infrared Technology Describe Cellular WAN Technology Describe Wi-Fi Technology Describe Satellite Technology Describe Repairs for Laptops and Portable Devices Select Laptop Components Select Batteries Select a Docking Station or Port Replicator Select Storage Devices Select Additional RAM Describe Preventive Maintenance Procedures for Laptops Describe How to Schedule and Perform Maintenance on Laptops Explain How to Manage Data Version Control Between Desktops and Laptops Describe How to Troubleshoot a Laptop Review the Troubleshooting Process Step 1: Identify the Problem Step 2: Establish a Theory of Probable Causes Step 3: Determine an Exact Cause Step 4: Implement a Solution Step 5: Verify Solution and Full System Functionality Step 6: Document Findings Identify Common Problems and Solutions Hard Drive Replacement Steps Expansion Memory Replacement Steps Optical Drive Replacement Steps Battery Replacement Steps PC Expansion Card Replacement Steps Hot-Swappable Device Removal Steps Apply Troubleshooting Skills Summary Summary of Exercises Worksheets Labs Check Your Understanding Chapter 14 Advanced Printers and Scanners Objectives Key Terms Describe Potential Safety Hazards and Safety Procedures Associated with Printers and Scanners Install and Configure a Local Printer and Scanner Connect the Device to a Local Port Install and Configure the Driver and Software Printer Driver Installation Page Description Language Configure Options and Default Settings Global Method Per-Document Method Scanner Calibrations Printer Calibrations Verify Functionality Printer Test Scanner Test Describe How to Share a Printer and a Scanner on a Network Describe the Types of Print Servers Network Print Server Devices Dedicated PC Print Servers Computer-Shared Printers Describe How to Install Network Printer Software and Drivers on a Computer Upgrade and Configure Printers and Scanners Describe Printer Upgrades Installing Printer Memory Additional Printer Upgrades Describe Scanner Optimization Describe Printer and Scanner Preventive Maintenance Techniques Determine Scheduled Maintenance According to Vendor Guidelines Describe a Suitable Environment for Printers and Scanners Describe Cleaning Methods Printer Maintenance Scanner Maintenance Describe Checking Capacity of Ink Cartridges and Toners Troubleshoot Printers and Scanners Review the Troubleshooting Process Step 1: Identify the Problem Step 2: Establish a Theory of Probable Causes Step 3: Determine an Exact Cause Step 4: Implement a Solution Step 5: Verify Solution and Full System Functionality Step 6: Document Findings Identify Common Problems and Solutions Apply Troubleshooting Skills Summary Summary of Exercises Labs Worksheets Check Your Understanding Chapter 15 Advanced Networks Objectives Key Terms Identify Potential Safety Hazards and Implement Proper Safety Procedures Related to Networks Explain Fiber-Optic Safety Chemicals Tools Harmful Light Glass Shards Explain Cable, Cable Cutters, and Cable-Cutting Safety Hazards Design a Network Based on the Customer's Needs Determine a Topology Determine Protocols and Network Applications Determine the Components for the Customer's Network Select Cable Types Wireless Cost Security Design for the Future Select the ISP Connection Type Plain Old Telephone Service Integrated Services Digital Network Digital Subscriber Line Cable Satellite Cellular Wireless Compare ISP Connection Types Select Network Cards Select the Network Device Hubs Switches Routers ISP Equipment Implement the Customer's Network Install and Test the Customer's Network Configure the Customer's Internet and Network Resources Temporary Internet Files Default Browser File Sharing Printer Sharing Upgrade the Customer's Network Install and Configure a Wireless NIC Install and Configure a Wireless Router 802.11 Protocol Selection Static IP Address Configuration SSID Setting Firmware Update Test the Connection Network Connections ipconfig ping tracert net nslookup Describe the Installation, Configuration, and Management of a Simple Mail Server SMTP POP IMAP Email Server Email Server Installation Describe Preventive Maintenance Procedures for Networks Troubleshoot the Network Review the Troubleshooting Process Step 1: Identify the Problem Step 2: Establish a Theory of Probable Causes Step 3: Determine an Exact Cause Step 4: Implement a Solution Step 5: Verify Solution and Full System Functionality Step 6: Document Findings Identify Common Problems and Solutions Apply Troubleshooting Skills Summary Summary of Exercises Labs Worksheets Packet Tracer Activities Check Your Understanding Chapter 16 Advanced Security Objectives Key Terms Outline Security Requirements Based on Customer Needs Outline a Local Security Policy Explain When and How to Use Security Hardware Explain When and How to Use Security Application Software Select Security Components Based on Customer Needs Describe and Compare Security Techniques Passwords Logging and Auditing Wireless Configurations Security Technologies Describe and Compare Access Control Devices Physical Security Data Security Describe and Compare Firewall Types Implement a Customer's Security Policy Configure Security Settings Permission Levels for Folders and Files Wireless Antennae Network Device Access Permissions Wireless Security Modes SSID MAC Address Filtering Firewalls Port Forwarding and Port Triggering Describe Configuring Firewall Types Software Firewalls Windows XP Firewalls Windows Vista Firewalls Describe Protection Against Malicious Software Perform Preventive Maintenance on Security Describe the Configuration of Operating System Updates Maintain Accounts Terminating Employee Access Guest Accounts Explain Data Backup Procedures, Access to Backups, and Secure Physical Backup Media Troubleshoot Security Review the Troubleshooting Process Step 1: Identify the Problem Step 2: Establish a Theory of Probable Solutions Step 3: Determine an Exact Cause Step 4: Implement a Solution Step 5: Verify the Solution and Verify Full System Functionality Step 6: Document Your Findings Identify Common Problems and Soluti